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Outside Sales Representative - HVAC/Plumbing

Job Description:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is seeking a proven Outside Sales Representative - HVAC/Plumbing to fill an immediate need with growing market opportunities. If you are self-motivated, dedicated and can provide phenomenal customer service coupled with a passion for contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

This is a field-based sales role supporting customers in the Central Ohio area. This position will need to be based in the Central Ohio area. A fuel card, auto allowance, travel and expense card, company cell phone & laptop will be provided.

Responsibilities

  • Develop and maintain relationships with vendors and an assigned customer base, while working with other branch associates to ensure happiness with our products and services, from the order to the delivery and beyond.
  • Identifies and actively pursues new business opportunities to expand the current customer base by working with management in developing sales strategies and new account targeting.
  • Perform various duties including product quotation and problem resolution.
  • Analyzes competition in territory, devise sales strategy, and communicate sales strategy to management.
  • Continually improve sales skills and product knowledge to promote a professional image in the field.
  • Documents all sales activity performed in our internal Customer Relationship Management tool (Salesforce) for ongoing evaluation of the new business pipeline and measurement of sales closure results.

Qualifications

  • A minimum of 2+ years HVAC industry related sales experience is preferred
  • A successful associate will be results oriented, self-motivated, able to complete tasks in a timely manner, build relationships and enjoy a team environment
  • Excellent communication, time management and organizational skills
  • Problem solving, leadership and listening skills
  • General digital literacy
  • Self-Motivator, ability to multi-task and learn quickly

This is a commission eligible role with no cap to your commission. The estimated total compensation range is $75,000 - $125,000+ annually.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Average salary estimate

$100000 / YEARLY (est.)
min
max
$75000K
$125000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Outside Sales Representative - HVAC/Plumbing, Ferguson

Ferguson, a powerhouse in the industry since 1953, is looking for an enthusiastic Outside Sales Representative - HVAC/Plumbing to join our team in Columbus, OH. At Ferguson, we believe in building better infrastructures, homes, and businesses by simplifying complex projects for our customers. As a vital player in our growing organization, you'll be out in the field, forming meaningful relationships with clients and vendors, ensuring they have a flawless experience from order to delivery. If you’re self-motivated with a passion for customer service and have a knack for exploring new business opportunities, this could be your ideal match. You will spearhead sales strategies and actively pursue new accounts, while also documenting your journey in our internal CRM system (Salesforce). With a proven background in HVAC sales, you'll have the chance to showcase your sales prowess in a commission-eligible role that offers potential earnings above $125,000 annually. We value our associates with comprehensive benefits including health coverage, paid time off, and even support for personal needs. At Ferguson, we cultivate a community where associates thrive together, and your career will flourish as part of a company built on meaningful values. If you're ready to dive into this exciting opportunity, we want you on our team where we care for each other just as much as we care for our work.

Frequently Asked Questions (FAQs) for Outside Sales Representative - HVAC/Plumbing Role at Ferguson
What are the responsibilities of the Outside Sales Representative - HVAC/Plumbing at Ferguson?

As an Outside Sales Representative - HVAC/Plumbing at Ferguson, you'll focus on developing and maintaining strong relationships with an assigned customer base while collaborating with branch associates for seamless service. Your role involves identifying and pursuing new business opportunities, quoting products, and analyzing competition. You'll also be documenting all sales activities in our CRM tool (Salesforce), which is essential for tracking the sales pipeline and results.

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What qualifications are required for the Outside Sales Representative - HVAC/Plumbing at Ferguson?

For the Outside Sales Representative - HVAC/Plumbing role at Ferguson, a minimum of 2+ years of HVAC industry sales experience is preferred. A successful candidate should be self-motivated and results-oriented, with strong communication, organizational, and problem-solving skills. Additionally, having a general digital literacy is essential to adapt quickly in this fast-paced environment.

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What is the compensation structure for the Outside Sales Representative - HVAC/Plumbing at Ferguson?

The Outside Sales Representative - HVAC/Plumbing role at Ferguson is commission eligible with no cap on earnings. The estimated total compensation ranges from $75,000 to $125,000+ annually, rewarding your hard work and sales success. This structure not only motivates performance but also recognizes the value you bring to the organization.

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How does Ferguson support the well-being of its Outside Sales Representatives?

At Ferguson, we care about our associates' well-being by offering comprehensive benefits that include health, dental, vision, paid time off, and a 401(k) with a company match. We also prioritize mental health support, inclusive benefits for family building, and opportunities for community involvement, ensuring every associate has the resources they need to thrive.

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What is the work environment like for the Outside Sales Representative - HVAC/Plumbing at Ferguson?

The work environment for an Outside Sales Representative - HVAC/Plumbing at Ferguson is collaborative and dynamic, allowing you to work autonomously in the field while still being a part of a supportive team. You'll have the freedom to develop your own strategies and pursue business goals while being backed by a community of dedicated associates who share a common purpose.

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Common Interview Questions for Outside Sales Representative - HVAC/Plumbing
Can you describe your sales experience in the HVAC industry as an Outside Sales Representative?

When answering this question, highlight specific achievements and roles you've held in HVAC sales. Articulate how you developed customer relationships, closed deals, and addressed challenges in the past. Share quantifiable results, such as sales numbers or growth percentages, to demonstrate your impact.

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How do you approach building relationships with new clients?

Discuss your strategy for initiating conversations with potential clients, including how you listen to their needs and personalize your approach. Emphasize the importance of follow-ups and consistent communication to maintain these relationships for future sales opportunities.

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What methods do you use to identify and pursue new business opportunities?

Explain your approach to market research, networking, and leveraging existing contacts. You might want to include your experience with CRM systems to track leads and progress toward acquiring new accounts. Discuss how you adjust your strategies based on market trends and competitor analysis.

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How do you handle customer complaints or issues regarding products?

Provide examples of past experiences when you've successfully resolved customer complaints. Discuss your approach to listening to the customer, acknowledging their concerns, and working collaboratively to find a solution. This showcases your problem-solving skills and dedication to customer satisfaction.

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What strategies would you implement to outperform your competition?

Focus on strategies such as enhancing customer relationships, delivering exceptional service, and actively seeking feedback to improve product offerings. Mention staying updated with the competition and adjusting your sales tactics accordingly to remain competitive in the HVAC market.

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Describe how you document and track your sales activities.

Discuss your experience using CRM tools like Salesforce to maintain records of sales activities, leads, and customer interactions. Emphasize the importance of documentation for goal tracking, pipeline status updates, and performance evaluations in achieving sales targets.

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What role does teamwork play in your sales strategy?

Articulate how collaboration with colleagues enhances your ability to meet client needs. Mention specific instances where teamwork led to successful outcomes, demonstrating your ability to work well with others while still driving your own sales objectives.

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Can you give an example of a successful sales strategy you've implemented?

Share a specific instance where you utilized a unique strategy that led to closing a significant deal or expanding a customer account. Highlight your thought process, the steps you took, and the outcomes, showcasing your strategic thinking abilities.

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How do you stay motivated in a commission-driven role?

Discuss your intrinsic motivation, passion for sales, and setting personal goals beyond just financial targets. Mention how you celebrate achievements and learn from setbacks to maintain a positive outlook and drive in your role.

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Why do you want to work for Ferguson as an Outside Sales Representative - HVAC/Plumbing?

Articulate your alignment with Ferguson’s values of community and innovation. Mention specific aspects of the company that resonate with you, such as their commitment to employee well-being and the opportunity to drive impactful changes in the HVAC industry.

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Since 1953, Ferguson has been a source of quality supplies for a variety of industries, each working together to help build better infrastructure, better homes and better businesses. As a leading value-added distributor of residential and commerci...

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DATE POSTED
April 24, 2025

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