Job details

Field Engineer (Remote)

Smile Brands is one of the largest dental support organizations (DSO) in the U.S., we provide comprehensive business support services through exclusive long-term agreements with affiliate dental groups. Founded in 1998, through acquisitions and the opening of new dental offices, Smile Brands has become a dominant player in the dental space with over 700 affiliated practices across 30 states. Our dedicated team members are all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. At Smile Brands, we believe culture matters. Our organization has been recognized on Glassdoor’s Best Places to Work list three times.

We are seeking a Field Engineer to join our team. A Field Engineer is responsible for supporting multiple facilities’ technology needs while specializing in at least one area of expertise. Installs, configures, tests, and troubleshoots servers, desktops, laptops, printers, routers, and network infrastructure equipment. Solves a variety of IT-related issues while working on multiple projects.

Duties & Responsibilities:

Responsible for troubleshooting all manner of end-user IT problems involving dental practice applications and hardware
Deployment of computer hardware, including advanced clinical systems and Windows-level applications
Responsible for IT activities related to processes of user access, incidents, service interruptions, and planned downtimes; also, be responsible for documenting and communicating processes to IT to ensure consistent user experience
Identify trends of recurring issues and manage problems by working with resources (internal and vendors) to achieve a permanent solution
Ensure proper notification of ongoing issues to the team and any workaround solutions until a permanent resolution is established
Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed
Encourages, maintains, and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service
Maintains patient confidentiality, complies with the Health Insurance Portability and Accountability Act (HIPAA), and secures all operational data

Job Requirements:

What We Need From You

Two or more years of healthcare IT experience
One-year of experience with PAN (Panoramic Dental X-Ray) equipment such as Planmeca, Sidexis 2d/3d, or Carestream 2d/3d pans
One-year of experience working with dental office software such as Dentrix, Eaglesoft, Practice Works, or Softdent
One-year healthcare experience in a dynamic, fast paced, environment implementing complex healthcare projects
Basic knowledge of TCP/IP, routing protocols, VLANs, and network security a plus
Experience deploying operating systems and managing active directory
Ability to effectively communicate across all staff/management levels both written and verbally
Experience with internal IT support and friendly, helpful attitude is a must
Must be a team player, eager to collaborate, and adapt
Critical thinking skills and creative problem solving
Excellent customer service, communication, and written skills
Provides after-hours support as required

What We’ll Offer You

Unparalleled support to grow your career
Remote Opportunity
A culture that celebrates success and diversity
Benefits and perks for you, your family and even your pets!
Medical, Dental, Vision, and paid time off for full-time positions

Smile Brands Inc. and all relevant Affiliates are Equal Opportunity Employers. We are proud to celebrate diversity and provide an inclusive workplace for all employees.

Smile Brands Glassdoor Company Review

3.9

Smile Brands DE&I Review

No rating

CEO of Smile Brands

Steven C. Bilt

Approve of CEO

By Smile Brands

Smile Brands, with 7,500 team members across nearly 700 offices, prioritizes a culture of WIN-WIN relationships, respect, and process excellence to deliver Smiles For Everyone®.

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