Field Ops Specialist (Flex Shift)

What You'll Do:

• Inspect bikes across your service area to identify bikes in need of maintenance and repair.
• After training, use our mobile applications to capture operational data, track fleet activity, and log field repair information.
• Swap batteries on our bikes to ensure our users can always rely on us for a ride.
• Work alongside the city operations team to collect and reposition bikes.
• Operate electric bikes to service our fleet of bikes in the community.
• Reposition improperly parked bikes to recommended hubs and parking areas.
• Diagnose and triage bikes in your service area and perform light field repairs– including swapping batteries.
• When you’re in the community, interact and engage with members of the community with the utmost respect and professionalism regardless of perceived socioeconomic status, race, and/or gender.
• Drive company vans to perform daily tasks.

What You'll Need:

• Proficiency in using mobile technology.
• Valid driver’s license and a driving record that meets our requirements for insurability.
• Strong organizational and time management skills.
• Ability to self-manage and also work well in a team environment.
• Experience driving a cargo van or other large vehicle for work purposes.
• For this role, the ability to maintain regular, punctual attendance is a must. We are a fast-paced startup and we are all dependent on one another to be reliable team members.

Physical Requirements and Special Demands:

• Must be comfortable driving, stopping, and working in busy outdoor urban environments.
• Required standing or sitting for several hours straight at a time.
• Frequently bend and twist throughout the day.
• Regularly lift over 40 lbs.

What We Offer:

• Direct Employment – You’ll work directly for Wheels and not through a temp agency.
• Free Wheels rides.
• Ability to scale with a rapidly growing start-up with opportunities for advancement. Wheels are growing rapidly and we love promoting from within.
• As a full-time employee, you’ll get access to our full-time benefits and programs – some listed below.