Field Service Engineer 1

Field Service Engineer

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer on our Field Service Team in Seattle, Washington.

What you’ll achieve
As a Field Service Engineer, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.

You will:

• Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities

• Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments

• Perform troubleshooting, parts replacement, system upgrades and deployments

• Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed

• Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 1-3 years of professional technical work experience with an Associate's Degree or greater in a technical discipline

• Experience in a customer facing role and self-motivated your work with passion and enthusiasm

• Ability to lift to 30-60 lbs. when necessary

• Responsible for daily travel in a designated territory, be on call at select times, work Overtime hours, and have a reliable automobile to arrive at customer locations

• Have a sense of urgency, communicate effectively, and have a keen attention to detail

Desirable Requirements

• Relevant Dell EMC product certification at Professional Specialist Level

Pay Range

• $62,000 - 72,700 annually
• This is an hourly role
• Dell benefits at a glance- Dell (alight.com)

Dell’s Hybrid Work Culture

We feel freedom and flexibility are crucial—our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative and drive results their way.

• Team members who live within a one-hour commute of a major Dell site location will be considered hybrid and expected to be onsite a minimum of three days per week, while the other days can be from anywhere.
• Team members who live more than a one-hour commute from a major Dell site location will be considered remote but may have the option to work hybrid should they choose to, with their leader’s approval.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.