Field Service Engineer - Valencia, CA

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of ten fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Learn about the Danaher Business System which makes everything possible.

Are you looking to use your knowledge and experience to help maintain and improve our customer’s instrumentations for the future.

The Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Partners with Sales and Service management to drive customer satisfaction and business objectives. Mentors and develops staff members on more sophisticated instrumentation and complex workflows.

This position is part of the Field Technical Service, Field Service Region 1 department, located in Valencia, CA and this position will be remote at customer site, Monday - Friday.

In this role, you will have the opportunity to:

• Assist the District Manager with leading technical discussions, special projects, identifying resources and training needs, and filling in for the DM as needed.

• To gain in-depth experience and proficiency in performing high quality installation, repair and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation.

• Maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues.

• Partner with Sales and Service management to drive customer satisfaction and business objectives. Also, mentors and develops staff members on more sophisticated instrumentation and complex workflows.

• Train our customers and troubleshoot and resolve difficult service situations both within assigned accounts as well as across the district/region.

• Completes administration duties (logging service activities, expense reporting, inventory).

• Utilize your skills and training to accomplish a solid understanding of Sciex or competitive products including applications and software workflows.

The essential requirements of the job include:

• Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)

• 50%+ Domestic travel by vehicle or airplane and some overnight travel required for training. Maintain a valid Driver's License. Meet Vendor Credentialing requirements.

• 5+ years’ experience as a field service engineer and deep knowledge of Sciex and OEM products

• Ability and willingness to lift up to 50 lbs.

It would be a plus if you also possess previous experience in:

• Prior experience using and/or servicing mass spectrometry, capillary electrophoresis or related scientific instruments is beneficial.

• Proficient knowledge of electrical and electro-mechanical technology and all required safety protocols.

• Experience in Problem Solving Processes & Kaizens.

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

The salary range OR the hourly range for this role is 27.00 – 37.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.