Field Service Technician - job 2 of 3

• Can provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.
• Part of advanced support team sent in to troubleshoot and resolve technical problems.
• Performs site surveys at new Class II or Class III locations and functions a primary liaison with IAA for communicating project requirements.
• Expert contributor to field service message boards, and provides documentation for technical assistance with known problems.
• Completes all required PM in a timely manner without prodding.
• Can easily identify replacement parts and their associated part numbers.
• Must be skilled at performing all gaming specific work orders.
• Will complete Site Surveys (Technical Info tab) for basic work orders.
• Performs project management activities for basic work orders.
• Good understanding of computer networking infrastructure.
• Good familiarity of all AGS slot platforms and electronic table game equipment.
• Strong working knowledge of slot cabinet topography and can diagnose and troubleshoot problems from top to bottom of machine.
• Performs preventative maintenance and general maintenance on AGS slot machines and cabinets.
• May participate in installs or removal of old machines.
• Completes all reports and paperwork in a timely manner.
• Must have good customer service skills.

• High School diploma or GED required.
• Minimum of 2 years’ experience as a Field Service Technician I or 3 years’ experience working in a technical gaming environment.
• Requirement to obtain licensing approval by tribal and/or state gaming regulators.
• Mechanically inclined; ability to use hand tools.
• Must be able to move 75 lbs assisted.
• Will provide technical support to Field Service Technician I.
• Must have a good working knowledge of customer’s policies and procedures prior to performing work orders.
• Advanced understanding of AC/DC electronics; must pass AGS online AC/DC electronics course.
• Can use a multi-meter to troubleshoot electrical issues.
• Highly developed problem-solving skills.
• Understands networking with CAT5 and fiber.
• High proficiency in multi-platform installs/upgrades/theme changes.
• Some working knowledge of the difference between Class II and Class III.
• Basic understanding of computer networking.

Headquartered in Las Vegas with offices and employees around the world, AGS (NYSE: AGS) is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. AGS’ award-winning employee culture is unmatched among gaming equipment suppliers. The Company has won numerous awards for its employee experience, including being named four years in a row (2020, 2019, 2018, 2017) to the prestigious ‘Best and Brightest Companies to Work For in the Nation® and ‘Atlanta’s Best and Brightest Companies to Work For®; winning ‘Top Workplaces Nevada’ and ‘Top Workplaces Atlanta’; and earning Glassdoor’s ‘Best Places to Work’ Employees’ Choice Award 2020 based on confidential, unsolicited employee reviews.