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Disputes Principal Business Analyst

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Serves as a liaison between IT, Operations and the business line to analyze non-standard business and user needs, document requirements, and resolve complex system problems. Coordinates development and support for new and existing applications. Possesses a sound understanding of business systems and industry requirements. Acts as a team leader for highly complex projects. Partners with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams. Coordinates business requirements definition, development, testing, implementation and support for new and existing systems. Identifies, researches and analyzes production problems, develops solutions and coordinates resolutions. Oversees enhancements in order to maintain productivity and efficiency.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Functions as the liaison between the business lines. Operations and the technical areas throughout the project cycle.

  • Act as team leader for large or complex projects.

  • Possesses strong knowledge of the business line, including the business plan, products, process and revenue streams.

  • Partners with the technical areas in the research and resolution of system and process problems.

  • Identifies, researches and analyzes production problems, develops solutions and resolves problems.

  • Identifies system enhancements, documents business needs and determines development impact to current system processing. Works with programmers and users to ensure accuracy of enhancements.

  • Reviews operational procedures and methods and recommends changes for improvement, with an emphasis on automation and efficiency.

  • Plays a key role in the planning, testing and implementation of system enhancements and conversions. Ensures system enhancements follow the appropriate IT guidelines, meet or exceed user requirements and are completed in a timely fashion. May perform project leader role for projects.

  • Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.

  • Provides guidance and context in prioritizing and determining complexity of problems and requests.

  • Identifies, researches and analyzes production problems, develops solutions, and resolves problems.

  • Works with programming resources (in house and third party) to ensure development work is completed to specification.

  • Provides the means by which the lines of business may exploit income and cost saving opportunities.

  • May perform some aspects of Project Management including but not limited to Approval gathering, Readiness assessments, and other artifacts and controls.

  • Other duties as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITES REQUIRED:

  • Undergraduate degree or equivalent, with 6+ years of experience.

  • Minimum of 3-5 years' Business Analyst experience and/or Project Management skills preferred

  • PM Methodology and SDLC/Testing QA Experience.

  • Highly skilled in communication and presentation.

Disputes Principal Business Analyst

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Disputes Principal Business Analyst, Fifth Third

Are you ready to make a significant impact at Fifth Third Bank as a Disputes Principal Business Analyst in beautiful Cincinnati, OH? This role is all about connecting technology with business needs, and you'll be the guiding force that helps bridge the gap between IT, Operations, and business units. Imagine being at the heart of compliance and innovation, helping to analyze non-standard business and user needs while documenting key requirements. Your problem-solving skills will shine as you tackle complex system issues, doing everything from coordinating development to supporting existing applications. With more than 6 years of experience under your belt and a grasp of business systems, you will use your expertise to lead multi-faceted projects while ensuring that every solution you propose helps optimize productivity and maintains an excellent customer experience. Your responsibilities will encompass everything from identifying production problems to recommending enhancements that drive efficiency. You will play a crucial role in supporting the bank's objectives while promoting an inclusive and diverse work culture. If you're passionate about ensuring both colleagues and customers receive a stellar experience, this is your opportunity to make a real difference while advancing your career in banking with Fifth Third Bank!

Frequently Asked Questions (FAQs) for Disputes Principal Business Analyst Role at Fifth Third
What are the key responsibilities of a Disputes Principal Business Analyst at Fifth Third Bank?

As a Disputes Principal Business Analyst at Fifth Third Bank, your main responsibilities will involve acting as a liaison between IT, Operations, and business lines, analyzing user needs, and documenting requirements. You will oversee complex projects, coordinate development and support for applications, and continually evaluate and improve operational procedures with a focus on efficiency.

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What qualifications are needed for the Disputes Principal Business Analyst position at Fifth Third Bank?

To be considered for the Disputes Principal Business Analyst role at Fifth Third Bank, you should possess an undergraduate degree or equivalent experience, along with a minimum of 6+ years in a relevant field. A strong background in business analysis or project management—preferably 3-5 years—is also essential, as well as familiarity with PM methodology and SDLC processes.

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How does the Disputes Principal Business Analyst contribute to risk management at Fifth Third Bank?

The Disputes Principal Business Analyst plays a vital role in risk management at Fifth Third Bank by identifying, assessing, managing, and reporting various risks associated with projects. You will be accountable for ensuring compliance with the bank’s policies while actively promoting best practices in risk management, thereby enhancing the overall customer experience.

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What skills are essential for success as a Disputes Principal Business Analyst at Fifth Third Bank?

Success in the Disputes Principal Business Analyst role at Fifth Third Bank hinges on having strong analytical and problem-solving skills, excellent communication and presentation abilities, and a deep understanding of business processes. Additionally, familiarity with project management principles and testing methodologies can greatly enhance your effectiveness in this position.

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What kind of projects would a Disputes Principal Business Analyst at Fifth Third Bank work on?

In this role, you would work on various large or complex projects that involve both developing new systems and enhancing existing ones. The projects will primarily focus on automating processes and increasing efficiency across business lines, ensuring alignment with operational strategies and user requirements.

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Common Interview Questions for Disputes Principal Business Analyst
Can you describe your experience with analyzing business requirements as a Disputes Principal Business Analyst?

When addressing this question, focus on specific examples from past roles where you successfully identified and documented business needs, detailing methodologies you used, such as interviews or workshops, to gather requirements.

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How do you prioritize tasks when managing a complex project?

To effectively answer this, describe your approach to prioritization, perhaps using a structured framework like the Eisenhower Matrix, and provide examples of how you have managed competing priorities in previous projects.

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What techniques do you use to communicate complex information to non-technical stakeholders?

When responding, illustrate your ability to simplify complex concepts through visual aids, analogies, or concise summaries. Share specific instances where successful communication improved project outcomes.

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How would you handle a situation where a solution you proposed did not meet the needs of the stakeholders?

A good answer would highlight your problem-solving skills and your commitment to understanding stakeholder requirements. Discuss how you would seek feedback, reassess the needs, and propose alternatives.

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What steps do you take to ensure the accuracy of enhancements in business applications?

Explain your quality assurance processes, such as conducting thorough testing phases and continuously obtaining user feedback during development, emphasizing the importance of meeting user expectations.

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How do you approach documentation for business processes?

Highlight your systematic approach to documentation, such as utilizing templates or tools, ensuring all stakeholders can access necessary information, and updating it regularly as processes evolve.

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What experience do you have with risk assessment in project management?

Share specific risk assessment frameworks you’ve worked with and explain how you've identified, managed, and mitigated risks in past projects, providing concrete examples.

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Can you give an example of a successful project you managed as a Business Analyst?

Choose a project that showcases your leadership and analytical skills, detailing your role, the challenges faced, and the impact your contributions had on the project's success.

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What project management tools are you familiar with as a Disputes Principal Business Analyst?

Mention the specific project management tools you’ve used, such as JIRA, Trello, or MS Project, and how they helped you manage timelines, tasks, and stakeholder communications efficiently.

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How do you stay current with industry trends that impact your role as a Disputes Principal Business Analyst?

Discuss the methods you use for ongoing learning, such as attending conferences, engaging in online forums, or following relevant publications to ensure you remain informed about changes in the banking and tech sectors.

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At Fifth Third Bank, we’re working hard to make banking a Fifth Third better. Which, according to the laws of mathematics, 5/3 equals 166.7%. That’s a whole lot of percents. Learn more at http://go.53.com/better

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Full-time, on-site
DATE POSTED
April 23, 2025

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