Disputes Principal Business Analyst

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GENERAL FUNCTION:

Serves as a liaison between IT, Operations and the business line to analyze non-standard business and user needs, document requirements, and resolve complex system problems. Coordinates development and support for new and existing applications. Possesses a sound understanding of business systems and industry requirements. Acts as a team leader for highly complex projects. Partners with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams. Coordinates business requirements definition, development, testing, implementation and support for new and existing systems. Identifies, researches and analyzes production problems, develops solutions and coordinates resolutions. Oversees enhancements in order to maintain productivity and efficiency.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Functions as the liaison between the business lines. Operations and the technical areas throughout the project cycle.

• Act as team leader for large or complex projects.

• Possesses strong knowledge of the business line, including the business plan, products, process and revenue streams.

• Partners with the technical areas in the research and resolution of system and process problems.

• Identifies, researches and analyzes production problems, develops solutions and resolves problems.

• Identifies system enhancements, documents business needs and determines development impact to current system processing. Works with programmers and users to ensure accuracy of enhancements.

• Reviews operational procedures and methods and recommends changes for improvement, with an emphasis on automation and efficiency.

• Plays a key role in the planning, testing and implementation of system enhancements and conversions. Ensures system enhancements follow the appropriate IT guidelines, meet or exceed user requirements and are completed in a timely fashion. May perform project leader role for projects.

• Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.

• Provides guidance and context in prioritizing and determining complexity of problems and requests.

• Identifies, researches and analyzes production problems, develops solutions, and resolves problems.

• Works with programming resources (in house and third party) to ensure development work is completed to specification.

• Provides the means by which the lines of business may exploit income and cost saving opportunities.

• May perform some aspects of Project Management including but not limited to Approval gathering, Readiness assessments, and other artifacts and controls.

• Other duties as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITES REQUIRED:

• Undergraduate degree or equivalent, with 6+ years of experience.

• Minimum of 3-5 years' Business Analyst experience and/or Project Management skills preferred

• PM Methodology and SDLC/Testing QA Experience.

• Highly skilled in communication and presentation.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.