Job details

Enterprise Support Specialist

Figma is seeking an Enterprise Support Specialist to enhance the Enterprise Support function, providing exceptional support to top customers and collaborating with various internal teams.

Skills

Technical support experience
Consultative communication
Problem-solving
Technical issue evaluation
Experience with design tools

Responsibilities

Develop expertise in Figma's products to diagnose inquiries.
Interact with customers via email, taking ownership of cases.
Partner with Sales teams for workspace configurations.
Capture product and process gaps to advocate for improvements.
Act as a point of contact for high-risk escalations.
Identify trends and communicate insights for product enhancements.
Develop documentation and training for future support staff.

Education

Bachelor's degree (preferred)
Relevant technical qualifications

Benefits

Health, dental & vision insurance
Retirement with company contribution
Generous PTO
Work from home stipend
Mental health & wellness benefits

To read the complete job description, please click on the ‘Apply’ button

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CEO of Figma

Dylan Field

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By Figma

Born on the web, Figma is a collaborative online platform designed for teams to create, share, test, and deliver superior designs from start to finish.

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