Manager, Credit and Collections
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!
As the Manager, Credit and Collections, you’ll play a critical role in establishing the newest pillar of Figma's revenue operations team. You will have the opportunity to build our credit and collections process from scratch and form a new team to support your vision. We have some exciting initiatives in store for the upcoming year - you will get to drive meaningful change!
What you’ll do at Figma:
- Develop a credit program to evaluate client risk and identify client credit worthiness; implement approval levels for extension of credit and/or payment plans for delinquent accounts.
- Work directly with clients to understand payment delays and work with customer service teams and clients to remove barriers to payment.
- Maintain, track, and report credit and collections scoreboard statistics and metrics.
- Update internal systems, as necessary, with contact details, conversations and issues affecting payments.
- Establish factoring policies and procedures that include research and analyses in order to make recommendations to the revenue recognition team.
- Build a team culture that emphasizes customer service, accountability, quality, continuous improvement, and bias to action while focusing on employee retention and development
- Customer vendor form & invoice portal management.
- Monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and calling out red flags to key partners.
- Proactively monitor client receivables and set weekly targets for the team to prioritize their collection efforts to drive DSO improvement.
- Own bad debt write-off analysis.
- Adhere to credit & collections policies, SOX and internal controls.
- Implement and maintain Dun & Bradstreet and Tesorio.
- Collaborate with cross-functional partners in a Slack-heavy communication ecosystem
We'd love to hear from you if you have:
- 4 years of AR/Collections Management experience in high-volume environments
- 1+ year(s) leading a team
- Excellent written and verbal communication skills
- Proficient negotiation skills
- Ability to perform credit analysis and understanding of financial statements
- Strong analytical skills
- Demonstrated Leadership & Team-building skills
- Strong time management and organizational skills
While not required, it’s an added plus if you also have:
- Bachelor’s Degree in Accounting or related field preferred
- Very strong Microsoft Excel skills (lookup functions, pivot tables, etc.) and prior experience working with large amounts of data
- Demonstrated ability to work cross functionally with all levels of a company, particularly executive sales management
- Commitment to excellent customer service
- Exposure to Netsuite, Dun & Bradstreet, and Tesorio is a plus
Pay Transparency Disclosure
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. You may view our Pay Transparency Policy by clicking on the corresponding link.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.
By
Figma
Figma, a web-based design platform, enables teams to collaboratively create, share, and refine products, enhancing creative productivity for industry leaders like Microsoft, Google, and Airbnb.
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