Job details

Customer Success Manager

The FT is seeking a Customer Success Manager to drive engagement of digital group subscriptions globally. They seek individuals who can provide excellent customer journeys and build strong relationships.

Skills

Customer Success experience
Analytical mindset
Excellent communication skills
Collaboration skills
Self-motivation

Responsibilities

Provide successful customer journeys for group subscriptions
Work with customers to define expected outcomes
Implement strategic engagement plans
Build understanding of customer businesses
Provide technical expertise to customers
Establish relationships with key contacts
Collaborate with internal teams to achieve goals
Develop plans for key prospects

Education

Not specified

Benefits

Generous annual leave allowances
Flexible working (includes working from home)
Health coverage (medical, dental & vision insurance)
401k and company match
Enhanced family leave packages

To read the complete job description, please click on the ‘Apply’ button

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CEO of Financial Times

John Ridding

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By Financial Times

The Financial Times (FT) is one of the world’s leading news organisations, recognised globally for its authority, integrity and accuracy. The FT provides a broad range of essential services, including news, comment, data and analysis, to a growing...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Publishing

TEAM SIZE