Senior Director of Loan Operations

At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us!

Location: Madison, WI -- onsite/hybrid

OVERVIEW:

The Senior Director of Loan Operations provides Operational Leadership with a focus on departmental execution and performance management including but not limited to designing, developing, and implementing strategies and tactics to improve internal and external customer satisfaction, reducing processing times, and developing and delivering reporting, tracking, and measurement systems to ensure high quality and production results. This role directs the department staff and takes responsibility for all documentation preparation, validation, accuracy and timeliness of documentation for all loan types, as well as processing and servicing, account reconciliation and reporting functions, post-closing document review and imaging.

The Senior Director of Loan Operations is the Company’s loan documentation and closing technical expert, responsible for documentation review and overseeing the closing process for all loan and lease transactions to ensure the loan is closed in accordance with its approval; in the Company’s most complex and largest transactions, oversees document review and closing process with outside counsel. This role primarily focuses on commercial loans, while also overseeing consumer and specialty finance loans.

The Senior Director of Loan Operations enhances business unit and product-related activity by identifying, analyzing and recommending changes to procedures while using best business practices and precedents to resolve efficiency and operational problems.  This role ensures conformity to corporate policy and compliance with regulatory and reporting requirements for all channels.  Responsible for compliance with federal, state, and FDIC regulations and laws. This role is responsible for planning, organizing and directing the department's operations staff; including innovation, production planning and workflow analysis.