Job details

Trust Operations Officer

Join us today as a Trust Operations Officer - Hybrid!

First Business Bank is a Top Workplaces USA company, learn more here.

At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us!

Location: Madison, WI -- hybrid with the flexibility of 3 days per week remote.

OVERVIEW:

The Trust Operations Officer is responsible for assisting the Senior Director of Trust Operations & Support in overseeing and completing various processes, including but not limited to new accounts, asset funding, tax processing, maintenance, and other projects. This position will play a crucial role in ensuring that these key functions are completed, address challenges and propose effective solutions, and onboard and train new employees on processes and systems. Leading in the documentation effort of these processes to ensure clarity and consistency will also be critical for success.

Process Management
- Ensure efficient and accurate account setup for clients. Verify all required forms, agreements, and system coding is completed accurately by conducting periodic reviews. Address errors and communicate resolutions to higher management. Assist in designing efficient workflows for account opening, minimizing delays and errors. Maintain the DocuSign system and company standards.
- Facilitate the coordination of transfer of assets from other firms to First Business, as well as outgoing transfers from First Business, by working closely with our vendor to ensure timely and proper transfer of assets. Track transfer activity and communicate status to the client team. Resolve any outstanding issues with our vendor.
- Ensure best execution and timely production of tax forms, including: IRAs, 1099s, and Fiduciary Returns.
Maintenance Request Management
- Manage and complete SF cases/tickets along with the rest of the processing team. Prioritize tickets based on urgency and complexity and collaborate with the team to ensure all requests are addressed promptly.
Procedure Documentation
- Regularly review process documentation created for the support staff to ensure it is current and in scope. Share procedures for peer reviews as well as present to the appropriate stakeholders to gather insight and feedback.
Project Management
- Assist in implementations as directed by the Director.
- Help identify potential risks that could impact operations. Conduct risk assessments, document potential risks and develop mitigation strategies to minimize their impact.
- Identify areas for improvement in current processes. Propose solutions to streamline processes, reduce waste, and enhance productivity. Work with the Director to plan and implement these changes.

QUALIFICATIONS

Bachelor’s degree in accounting, finance, business or relevant area preferred. Experience will be considered in lieu of education.
Minimum experience of 7 years in Trust/Wealth Management Industry
Knowledge of tax form production and asset transfer processes.
Strong organizational skills, meticulous attention to detail, and ability to prioritize tasks.

By First Business Bank

Founded in 1990, First Business Financial Services is a bank holding company, focused on the needs of businesses, business executives and high net worth individuals. First Business offers commercial banking, specialty finance and private wealth ma...

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FUNDING

Private

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Senior

TEAM SIZE

501-1000

LOCATION