Job details

Skip Tracing Associate

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Associate, Skip Tracing

Your Location: Remote

Your Hours: Monday – Friday 8am-4:30pm EST

You Report To: Loss Mitigation Manager

Compensation: $19.29/hour + monthly bonus

Learn more about our awesome Loss Mitigation Department

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth!

What you will do:

Your duties include, but are not limited to:

Identify the best-known address to locate the client’s collateral or customer.
Determine if the customer holds special status such as Bankruptcy, Active-Duty Military, and others.
Generate successful leads and contacts for Recovery Agents by utilizing all available sources.
Communicate frequently with Recovery Agents via phone, email, and recovery systems.
Confirm FHF’s Lien holder status of pursued collateral.
Review and analyze credit applications and in-house documents to help determine location.
Assign or Reassign repossession orders after validating correct address/place of employment or other helpful leads.
Use independent judgment and discretion to ensure compliance with all state and federal codes, regulations, and laws that pertain to the position.
Report on independently identified trends in recovery data to contribute to FHF’s proprietary underwriting model.
Places outbound follow up calls to vendors to verify requirements to recover.
Stay up to date on current state legislation involving impound requirements and notification guidelines.
Comply FHF compliance requests and requirements.
Ensure all information/leads provided are being acknowledged and followed up on
Ensure confidentiality of the company’s operations, portfolio, customer information, and computer technology
Some Administrative tasks will be required.
Additional duties as assigned by management.

What you bring:

Demonstrates historical career stability.
Banking or collections experience
Mandatory minimum of 2+ years of recent Skip Tracing experience in auto recovery
Bachelor's degree, preferred and/or equivalent work experience
Experience in auto finance field

FHF Benefits…

Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

First Help Financial Glassdoor Company Review

4.7

First Help Financial DE&I Review

3.64

CEO of First Help Financial

Pushan Sen Gupta

Approve of CEO

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Skip Tracing Associate, First Help Financial

At First Help Financial (FHF), we're looking for a dedicated Skip Tracing Associate to join our thriving Loss Mitigation Department. As a fast-growing, culturally rich company in the U.S., we specialize in providing auto loans to underserved individuals, and we pride ourselves on exceptional service and support. This remote role allows you to work from the comfort of your home, making it easier to balance life while contributing to our mission. You’ll play a vital role in identifying clients' collateral and assist in generating successful leads for our Recovery Agents. With responsibilities ranging from analyzing credit applications and assigning repossession orders to staying updated with state legislation, every day will present new challenges that keep you engaged and motivated. Our culture values hard work but doesn't shy away from having fun along the way. With competitive compensation of $19.29 per hour plus a monthly bonus, we ensure that your efforts are recognized. FHF is dedicated to employee development, offering generous benefits including health and wellness perks, 401(k) matching, tuition reimbursement, and ample opportunities for career growth. Join our diverse team, where people from over 20 countries collaborate to ensure our portfolio continues to excel—growing at an impressive rate year after year. Come be a part of an organization that believes in your success in both personal and professional realms. Let’s thrive together!

Frequently Asked Questions (FAQs) for Skip Tracing Associate Role at First Help Financial

What are the responsibilities of a Skip Tracing Associate at First Help Financial?

As a Skip Tracing Associate at First Help Financial, your main responsibilities include identifying the best-known addresses to locate clients' collateral, determining special statuses of customers, following up with Recovery Agents, reviewing credit applications, and ensuring compliance with all relevant regulations. You’ll leverage various sources to generate leads for recovery while maintaining confidentiality and reporting on recovery data trends.