Job details

Senior IT Support Engineer

FirstKey Homes is looking for a Senior IT Support Engineer to provide enterprise-level assistance, diagnose and troubleshoot software and hardware problems, and install applications and programs.

Skills

High proficiency with Microsoft Office
Hands-on experience with Windows/Linux/Mac OS environments
Familiarity with remote desktop applications and help desk software

Responsibilities

Research and identify solutions to software and hardware issues
Install Windows Operating System on laptops and configure Mobile Devices
Maintain inventory of equipment and shipping/receiving equipment from various offices
Diagnose and troubleshoot technical issues, including account setup and network configuration
Track computer system issues through to resolution and provide accurate feedback to customers