Job details

Account Services Specialist

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Objective

Performs a variety of account servicing responsibilities for deposit accounts and customer records in accordance with requests and regulatory guidelines. Effectively communicate with internal and external customers while building and maintaining good working relationships.

Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.

Minority/Female/Disabled/Veteran

Responsibilities/Duties

Work efficiently with Relationship Managers and Fiduciary Agents regarding Custodial accounts and product features. Obtain all applicable documentation and customer information requirements ensuring accuracy while adhering to set-up standards and following applicable procedures.
Process all transactional requests for Custodial accounts including opening and closing of them, account maintenance as well as providing monthly statements on a timely basis.
Obtain all information required for state reporting to fulfill Date of Death information requests adhering to regulatory and internal procedures for completion deadlines.
Place holds and account access restrictions on Custodial and Deceased customer accounts to ensure appropriate protection of funds. Process requests from other Business Teams that require deposit account restriction maintenance (escrow, fraud prevention, etc.)
Review and submit reciprocal deposit placements for FDIC insurance coverage for CDARs program by required timeframe. Process necessary customer, general ledger and core system entries by account activities. Ensure renewal notifications are processed prior to maturity for provision of funds.
Perform various quality control and support tasks such as but not limited to rate exceptions, card services, certificate maintenance and wire transfers.
Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to an appropriate person to establish business relationships
Document and update procedures ensuring accuracy of each
Participate in testing of system upgrades and releases
Other duties as assigned.

Essential Functions

While performing the essential functions of this position, the employee is regularly required to operate a computer terminal with repetitive motion. Physical requirements of this position are considered sedentary work involving preparing documentation, preparing, and analyzing data and figures, viewing a computer terminal, extensive reading, and resolving inquiries. Some amount of mobility to access files, attend meetings, both on and off site, and perform property inspections is necessary. The employee is expected to converse with internal and external customers and exchange information.

Knowledge - Skills & Abilities

High School Diploma or equivalent
3 - 5 years of banking experience focused on banking operations
Strong interpersonal skills with clear and professional communication
Demonstrate a friendly, positive attitude, self-motivator
Above average organizational and time management skills
Strong attention to detail and problem-solving skills
Self-motivated with the ability to multi-task with an excellent degree of versatility and flexibility with prioritization of work
Intermediate knowledge and skills in Microsoft Office Suite

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Account Services Specialist, Firstrust Bank

If you're looking to take your career in banking to the next level, Firstrust Bank has the perfect opportunity for you as an Account Services Specialist in Horsham. In this engaging role, you'll perform a variety of account servicing responsibilities for deposit accounts and customer records, all while ensuring compliance with requests and regulatory guidelines. You'll be the friendly face our internal and external customers count on, building and maintaining strong working relationships. As you collaborate with Relationship Managers and Fiduciary Agents, you'll process transactional requests for Custodial accounts like opening, closing, and maintaining accounts, along with providing monthly statements to our valued clients. Your attention to detail will shine when you gather state reporting information, ensuring our processes meet both regulatory and internal standards. Not just limited to account management, as an Account Services Specialist, you will dive into the details of FDIC insurance coverage for our CDARs program and ensure we renew notifications on time. The role involves assisting in the development of new business while documenting procedures accurately, participating in system upgrades, and contributing to quality control tasks. If you’re a motivated individual with some banking experience, strong communications skills, and the ability to juggle priorities effectively, we invite you to consider joining our Firstrust family. We pride ourselves on being an affirmative action contractor, committed to equal opportunity for all.

Frequently Asked Questions (FAQs) for Account Services Specialist Role at Firstrust Bank

What are the primary responsibilities of the Account Services Specialist at Firstrust Bank?

The Account Services Specialist at Firstrust Bank is responsible for handling various account servicing tasks, such as processing transactional requests for Custodial accounts, ensuring timely provision of monthly statements, and managing documentation for state reporting. You’ll collaborate closely with Relationship Managers and Fiduciary Agents to ensure all customer details are accurate and compliant with internal and regulatory guidelines.