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Concierge (Part-Time)

Job Overview:Provides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes.Your Responsibilities:• Provides exceptional customer service.• Meets and greets residents; checks guests and service providers in/out.• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.• Assists with general concierge services and performs administrative clerical, Word and Excel document work.• Walks the building premises as directed for monitoring purposes• Monitors and controls access to the building• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary• Provides general concierge services as well as administrative clerical work when needed• Helps maintain a safe and secure environment throughout the building/property(s)• Walks the building premises as directed for monitoring purposes• Have the ability to understand and complete all required forms• May be assigned other duties by supervisorSkills & Qualifications:• Ability to manage multiple priorities• Must have prior concierge experience - there are high level residents that live here.• Demonstrates excellent customer service, communication and time management skills.• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.• Command of information system hardware/software is preferred• Good written and verbal communication skills• Strong customer service and interpersonal skills required• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.• Ability to quickly and easily navigate the property/building as required to meet the job functions• Ability to lift 30 – 50 lbs• Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary• Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time• Must have the ability to detect auditory and/or visual emergency alarms• Occasional overtime may be required• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.Compensation:$16.00 per hourDisclaimer Statement:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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$20.48

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What You Should Know About Concierge (Part-Time), Firstservice Residential

Are you passionate about providing top-notch customer service? If so, we have an exciting opportunity for you! At our company in Arlington, VA, we’re looking for a part-time Concierge to join our dynamic team. As a Concierge, you'll be the friendly face that greets residents and guests, ensuring they feel welcomed and attended to. You’ll manage check-ins and check-outs, operate security systems, and maintain vital logs every day. But that’s not all! Your role also involves assisting with general concierge services and doing some administrative tasks using Microsoft Word and Excel. You’ll keep a close eye on the premises, ensuring safety and security at all times. You'll need strong communication skills and a knack for juggling multiple priorities since our residents expect nothing less than exceptional service. Previous experience in a concierge role is crucial because you will be interacting with high-level residents, making professionalism key. Join us for a chance to make a real impact in our community, and breathe life into this part-time position as you help create a safe and welcoming atmosphere for all. If you’re reliable, detail-oriented, and ready for some challenges, this could be your perfect fit!

Frequently Asked Questions (FAQs) for Concierge (Part-Time) Role at Firstservice Residential
What are the responsibilities of a Concierge at the company in Arlington, VA?

As a part-time Concierge at our company in Arlington, VA, your main responsibilities include providing exceptional customer service, greeting residents, and managing guest check-ins and check-outs. You will also monitor security systems, maintain daily logs, and assist with administrative tasks like document preparation in Microsoft Word and Excel. Additionally, you'll patrol the premises to ensure safety and security for all residents and guests.

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What qualifications do I need to apply for the Concierge position in Arlington, VA?

To apply for the part-time Concierge position in Arlington, VA, you should have prior concierge experience, especially in managing interactions with high-level residents. Good time management and communication skills are vital, as is a basic knowledge of Microsoft applications. You'll also need the ability to lift 30-50 pounds and navigate the property easily. Previous familiarity with security systems is preferred.

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What skills are important for a Concierge role at this company?

When working as a Concierge at our company in Arlington, VA, strong customer service skills are essential. You should be able to manage multiple tasks efficiently and have good written and verbal communication abilities. Knowing how to use Microsoft Word and Excel will be important for administrative functions. Interpersonal skills will ensure you maintain a friendly atmosphere with residents and guests.

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What is the pay rate for a part-time Concierge in Arlington, VA?

The pay rate for the part-time Concierge position at our company in Arlington, VA is $16.00 per hour. In addition to competitive pay, you will have the opportunity to work flexible hours and be part of a friendly team that values your contribution to keeping the community safe and welcoming.

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Are there opportunities for overtime in the Concierge position at this company?

Yes, the part-time Concierge role at our company in Arlington, VA may require you to work occasional overtime. Since the nature of the job involves ensuring safety and security for residents, flexibility in your schedule is appreciated, especially on weekends and during Board meetings.

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Common Interview Questions for Concierge (Part-Time)
How would you handle a difficult resident or guest as a Concierge?

To effectively handle a difficult resident or guest, listen actively to their concerns while remaining calm and composed. Empathize with their feelings, and assure them you will do your best to resolve the issue. It's essential to keep communication open and follow up with them after addressing their concern to ensure satisfaction.

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Can you explain your experience managing security procedures in a Concierge role?

Certainly! In my previous Concierge role, I was responsible for monitoring and managing the building's security systems, ensuring that all entry and exit protocols were followed. I regularly conducted walk-throughs of the premises to identify any potential security issues, and I maintained accurate logs of visitors and incidents to support a safe environment.

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What steps would you take to ensure high customer satisfaction?

To ensure high customer satisfaction, I prioritize communication, attentiveness, and a proactive approach. I like to introduce myself to residents upon arrival, remember their names, and address any special requests promptly. Gathering feedback and making adjustments accordingly also helps keep residents happy.

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Describe a time you managed multiple tasks at once. How did you prioritize?

In my last position, I frequently managed multiple priorities across busy shifts, including coordinating resident appointments, handling security checks, and assisting with administrative tasks. I prioritized by assessing urgency and impact, ensuring that urgent resident requests were addressed first while delegating administrative work to appropriate times without compromising service quality.

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How would you maintain professionalism when the work environment gets stressful?

Maintaining professionalism in a stressful environment is about staying calm under pressure. I focus on keeping a positive attitude and managing my time effectively. Also, taking a deep breath or stepping away briefly helps me regain focus, so I can tackle challenges with a clear mind.

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Why do you want to work as a Concierge at our company?

I find the role of a Concierge rewarding, as it allows me to assist and impact residents directly. Your company stands out for its commitment to high-quality service and community, which aligns with my values. I'm excited to bring my skills and passion for exceptional service to your team.

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How do you handle complaints from residents or guests?

When handling complaints, my first step is to listen carefully and validate the resident's feelings. I then ask specific questions to understand the issue fully and present potential solutions. By keeping the resident informed during the process, I can help turn a negative experience into a positive one.

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What software proficiency do you have that would help in this Concierge role?

I have direct experience with Microsoft Outlook, Word, and Excel, which I used for organizational tasks and creating documents and reports. I'm also adaptable and quick to learn new software systems, which would help me contribute effectively to your team.

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How would you ensure the security of the property while still being welcoming to residents and guests?

To ensure property security while maintaining a welcoming environment, I would establish friendly rapport with residents and guests, greeting them warmly while attentively monitoring access points. I believe in the importance of a visible presence to deter unauthorized individuals while ensuring everyone feels valued and safe.

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Tell me about a time you made a significant contribution to your team in a past role.

In my previous position, I noticed our guest check-in process could be improved, leading to longer wait times. I proposed implementing a new system for pre-registration, allowing residents to notify us of guests ahead of time. This change streamlined operations and significantly improved guest satisfaction during busy hours.

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EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
December 20, 2024

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