Senior Manager, Fulfillment and Logistics

As a Senior Manager, Fulfillment and Logistics at Fitt Talent Partners, your primary responsibilities will revolve around managing the day-to-day fulfillment operations and ensuring timely order deliveries. You will collaborate with various internal departments to forecast order volumes while also serving as the chief liaison for third-party logistics (3PL) partners. Additionally, you will oversee inventory management, develop operational strategies for seasonal demands, and work towards enhancing customer satisfaction through optimized logistics.

To be a successful Senior Manager, Fulfillment and Logistics at Fitt Talent Partners, you should have extensive experience in retail and eCommerce operations, particularly in consumer packaged goods (CPG). Strong communication and organizational skills are vital, alongside creative problem-solving abilities. Familiarity with customer service tech platforms and systems like Shopify will be critical, as is a compelling empathy for customer experiences.

The work environment for a Senior Manager, Fulfillment and Logistics at Fitt Talent Partners is a hybrid model based out of Park City, Utah. This means you can expect a dynamic and collaborative in-office experience along with the flexibility to work remotely, encouraging a great work-life balance while tackling the demands of fulfillment and logistics strategically.

Fitt Talent Partners ensures quality in fulfillment operations by overseeing inventory accuracy and conducting regular cycle counts. As the Senior Manager, you will implement systems to monitor product quality, especially for supplements that require specific temperature or time-sensitive handling, ensuring that customers receive the highest standard of products.

Customer experience plays a vital role in the Senior Manager, Fulfillment and Logistics position at Fitt Talent Partners. This position requires partnering closely with the customer support team to handle any fulfillment-related issues proactively. Whether it’s addressing shipping delays or managing returns and claims, the focus is on ensuring customer satisfaction throughout the logistics process.

It's essential to provide a clear overview of your experience with third-party logistics (3PL) management. Discuss specific partnerships you have developed and how you negotiated contracts while ensuring compliance with service level agreements (SLAs). Share any metrics that highlight your success in enhancing shipping accuracy or reducing order cycle times.

When answering this question, focus on your systematic process for overseeing inventory levels. Mention your experience with cycle counting, reconciliation, and any tools or technology you've used to maintain inventory accuracy. Highlight strategies you’ve implemented that effectively prevented stockouts and ensured optimal inventory levels.

Outline your strategic thinking process by discussing areas like forecasting order volumes, assessing logistic channels, and identifying operational bottlenecks. Provide examples of process improvements you've initiated that resulted in reduced costs or enhanced efficiency, showcasing your proactive approach to driving fulfillment success.

Describe a specific situation where your logistics decisions directly impacted the customer experience. Focus on how you identified a customer pain point related to fulfillment and the steps you took to resolve the issue, ensuring that your solution contributed to positive feedback and satisfaction.

Discuss key performance indicators (KPIs) such as shipping accuracy, order cycle time, and on-time delivery rates that you monitor to assess logistics performance. Explain how you leverage these metrics to drive operational improvements and report on performance trends to stakeholders.

Offer insight into your negotiation style by sharing an example from your experience. Discuss how you approach contract negotiations with clarity of objectives and a mutual benefit mindset, and how you’re prepared to handle conflicts or complications during the process to reach an equitable outcome.

Focus on any relevant experiences you have had with implementing automation tools that enhance fulfillment accuracy and efficiency. Discuss specific technologies you've worked with, and how they helped streamline operations, reduce manual errors, or simplified order processing.

Here, highlight your familiarity with various customer service tech platforms, such as CRM systems or specific platforms like Shopify. Providing concrete examples of how you've used these tools to enhance customer interactions and improve logistics workflows will demonstrate your technical proficiency and adaptability.

Discuss your commitment to continuous learning, mentioning specific resources you utilize, such as industry publications, webinars, or networking with logistics professionals. Highlight how staying informed enables you to implement innovative practices and improve overall fulfillment strategy.

Your answer should reflect genuine enthusiasm for the role and the company's mission. Speak about how your values align with their focus on health and wellness and how the challenges presented by the role excite you. Emphasize your readiness to contribute to their growth and customer satisfaction.