IT Support Technician

Job Summary of IT Support Technician:The smooth running of Flexential's services relies on the exceptional ability of their Data Center Operations Technicians. These professionals provide invaluable technical help and physical support round-the-clock to clients. Proficiency in various areas, including management applications, infrastructure facilities, Windows operating systems, and troubleshooting PC issues is considered a necessary qualification for the job.Job Duties and Responsibilities of IT Support Technician:• Addressing and resolving customer or facility issues quickly and efficiently is essential, or else they should be escalated to the competent party without any delay.• It is crucial to show professionalism in behavior and mannerism when fulfilling obligations in the data center.• Take advantage of Flexential's ticketing software to diagnose and track technical difficulties.• Conforming to the policies, processes, and procedures of Flexential Support and Data Center is a strict prerequisite.• Facilitating entry for suppliers and deliveries in the area with access and escort solutions.• Deliver remote hands services to clients both near and far.• Continuous operational support requires a constant presence, and being ready to work any shift in a 24/7/365 atmosphere is necessary.• Need help in setting up Flexential services? Our team is at your service, providing support in both physical and logical installation.• The upkeep and tidiness of the data center and its perimeter are necessary factors in maintaining superior performance and functionality.• Examine the establishment and submit relevant observations.• Oversee the inbound and outbound logistics for Flexential and related customer deliveries.• Execute and oversee all administrative procedures and operational protocols governing the security system that controls access via badge entry.• Keep abreast of the latest industry trends and technologies, and provide the Critical Infrastructure Manager with updates on new tools and techniques that could improve the infrastructure.• Coordinate with the local management to keep up sufficient levels of inventory for cables and other typical use items.• Fulfill any additional tasks as necessary and directed.Qualifications and Experience of IT Support Technician:• Our unwavering dedication to customer satisfaction is what sets us apart from the competition.• It is imperative to have a sound knowledge of Microsoft operating systems and Windows in today's society where computers are ubiquitous.• Someone who is highly motivated from within and driven to excel.• Skilled in the art of effectively communicating ideas and concepts through both verbal and written mediums.• A sharp eye on details, a robust impetus to achieve goals, and an ability to meet deadlines.• A requisite experience of not less than a year in IT support is required.• Qualifications for Education: High School Graduation, AA Completion, or Bachelor's Degree Attainment.• Network+, Security+, and CCNA are certifications that are coveted by employers in the tech field.• Those holding Microsoft MCP and MCSA certifications are in great demand in the IT industry.Benefits of IT Support Technician:• Individuals looking for insurance can take advantage of a variety of coverage options for their medical, telehealth, dental, and vision needs.• 401(k) retirement plan.• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) have gained in popularity as individuals seek to manage their healthcare expenses more efficiently.• Life insurance and AD&D insurance are two distinct policies that offer different types of financial security.• It is important to be proactive when it comes to planning for the future and one crucial step is securing disability insurance, a tool that can help protect an individual's financial well-being in the event of a disability that prevents them from earning an income.• A very pliant PTO program is offered by the company, which allows its staff members to take leave according to their personal situations and needs.• Leave of absence.• Employee Assistance Program.• Wellness program.• Organizing a structure to honor the efforts and successes of employees is vital for encouraging them. A program for rewards and recognition can generate a sense of responsibility and gratification, which can translate into better job performance.• It is possible that the company may make changes to the employee benefits.As regards payment, the projected remuneration for this role is likely to fall between $20.30 and $23.81 per hour, but the ultimate earnings are based on the candidate's knowledge, workplace, and qualifications.About Flexential:Our mission at Flexential is simple: to provide our customers with the best possible data center solutions that meet their unique needs. From our cutting-edge facilities to our responsive customer service team, everything we do is designed to help our clients be more successful in today's marketplace