Job details

Junior Customer Care Executive (Pooling for French/Spanish/Italian Speakers)

Zepz is seeking a Junior Customer Care Executive fluent in French/Spanish/Italian to join their global remittance brands. The role involves managing customer queries, verifying identification, monitoring transactions, and providing exceptional service.

Skills

Fluency in French, Spanish, or Italian
Experience in contact center handling voice and chat channels
Tech-savvy with proficiency in Microsoft Office and general IT skills
Strong communication and problem-solving skills
Ability to work in a fast-paced and changing environment

Responsibilities

Manage queries on transactions via phone, chat, and digital case
Screen and verify customer’s identification
Review and monitor transactions for suspicious activities
Advise customers on the products offered
Work across multiple channels to assist customers

Education

Bachelor's degree or equivalent experience in a contact center

Benefits

Unlimited Annual Leave
Private Medical Cover
Retirement and Life Assurance
Competitive Parental Leave
Remote work flexibility and workspace options

To read the complete job description, please click on the ‘Apply’ button

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CEO of Zepz

Mark Lenhard

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By Zepz

Our vision is a world that celebrates migrants’ impact on prosperity, at home and abroad.Our purpose is to unlock the prosperity of cross-border communities through finance and technology.

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Financial Transaction Processing

TEAM SIZE