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Junior Customer Care Executive (Pooling for French/Spanish/Italian Speakers) image - Rise Careers
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Junior Customer Care Executive (Pooling for French/Spanish/Italian Speakers)

Zepz is seeking a Junior Customer Care Executive fluent in French/Spanish/Italian to join their global remittance brands. The role involves managing customer queries, verifying identification, monitoring transactions, and providing exceptional service.

Skills

  • Fluency in French, Spanish, or Italian
  • Experience in contact center handling voice and chat channels
  • Tech-savvy with proficiency in Microsoft Office and general IT skills
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced and changing environment

Responsibilities

  • Manage queries on transactions via phone, chat, and digital case
  • Screen and verify customer’s identification
  • Review and monitor transactions for suspicious activities
  • Advise customers on the products offered
  • Work across multiple channels to assist customers

Education

  • Bachelor's degree or equivalent experience in a contact center

Benefits

  • Unlimited Annual Leave
  • Private Medical Cover
  • Retirement and Life Assurance
  • Competitive Parental Leave
  • Remote work flexibility and workspace options
To read the complete job description, please click on the ‘Apply’ button
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CEO of Zepz
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Mark Lenhard
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Our vision is a world that celebrates migrants’ impact on prosperity, at home and abroad.Our purpose is to unlock the prosperity of cross-border communities through finance and technology.

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Full-time, remote
DATE POSTED
June 15, 2024

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