Flood Support Analyst I

Job Title

Flood Support Analyst

** This is a remote opportunity located anywhere within the US **

Job Summary

The Flood Support Analyst within Flood Solutions Marketing Support is responsible for providing support and onboarding to our nationwide network of insurance agents & brokers. Additionally, the role will partner with our Marketing Executives to ensure smooth transition to Assurant as well as maintaining existing client relationships.

This position is not directly responsible for the work of others however, is expected to work as a team by communicating and providing support in areas that might have heavier workload. This position will also support tax season with 1099 preparation and 1099 updates. Position is also responsible for any/all commission updates and/or corrections and must ensure proper effective dates to validate payments are accurate.

Primary Responsibilities

• Work directly with Flood Marketing Executives to strengthen and maintain relationships with existing agents and supports full onboarding process for new agents. 100%
• Create and maintain open lines of communication with designated clients with the objective of receiving feedback to implement changes and ensuring satisfaction and growth of the account. 75%
• Work as a liaison between designated high priority agencies and works to ensure client-specific needs are met as requested. 50%
• Learn basic level knowledge of all processing areas within Flood Solutions to better assist clients with inquiries regarding specific types of processing or handling. 100%
• Utilize independent judgment to find resolutions to highly sensitive issues which require immediate action.75%
• Develop and/or deliver reports to high priority agents and flood leadership team to help manage & track accounts. 25%
• Maintain and analyze internal tracking and reporting for a variety of flood processes and follow up with Marketing Executive or agency to ensure accurate and efficient handling. Address areas of opportunity. 75%
• Maintain Salesforce.com so Marketing Executives have most current information and updates. 75%
• Independently manage and review agency contracts for accuracy and use independent judgment when submissions are outside standard handling. 100%
• Review and ensure accurate handling for a variety of agency-based inquiries and requests. Some may involve managing and providing vendor oversight. 100%
• Must be able to work independently with little supervision as well as collaborate with the Marketing Support team as needed to ensure unit goals are met 100%

Basic Qualifications:

• High School Diploma
• 1 year of experience in the Insurance industry or related business.
• 2 years of experience using Microsoft Outlook and Excel.
• 1 year in an environment that involved professional business writing and communication skills.
• Able to manage a high volume, fluctuating daily workload with strong attention to detail.
• Able to manage a fluctuating work schedule when special projects or increased workload dictate additional work time.

Preferred Qualifications:

• Bachelor’s degree or equivalent work experience
• Strong relationship management skills
• Salesforce.com experience
• Insurance Agency Experience
• Licensed Insurance Agent
• Property & Casualty Insurance Designations
• Account management – insurance industry
• Knowledge of the National Flood Insurance Program

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Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.