Flow Experience Agent (Concierge)

About the Company

Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.

Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.

About the Role

The Flow Experience Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.

• Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
• Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
• Accurately respond to guest requests, making recommendations based on local knowledge and property practices
• Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
• Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
• Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
• Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
• Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
• Handle check-out, cash management, and adheres to cashiering and credit policies
• Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
• Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
• Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately
• Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
• The ideal candidate should  have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).

• High school diploma or equivalent; college or relevant experience is a plus
• Residential Services or Hospitality experience in a luxury environment preferred
• Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
• Computer literacy with the ability to use a variety of software’s
• Strong attention to detail, problem-solving skills organizational abilities and attention to detail
• Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment

Benefits

• Fully employer-paid benefits (Medical / Dental / Vision / Disability / Life)

• Paid time off and 13 paid holidays

• 401(k) retirement plan

• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

• Pre-tax commuter benefits 

• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.