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Senior Software Engineer (Stability Optimization)

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Job Description:

The Role

The Workplace Investment (WI) Stability Optimization CoE is looking for a utility player with strong communication, highly customer obsessed, proven engineering and multiple years production support experience. In this role the individual will play a vital role in supporting our testing teams across multiple test environments and will be responsible for leading the environment stability in line with the WI COE group’s roadmap and aligning to WI and needs of other business groups within Fidelity. We do this by coordinating the response to environment issues while also supporting our applications in a customer facing test environment and driving to resolution in a customer technical support model.

The Expertise and Skills You Bring

A Bachelor’s or master’s degree in Computer Science, Software engineering or related field
At least 6 years of experience working in sophisticated production environment, on-Prem and Cloud
Experience with monitoring/observability tools such as CloudWatch, Datadog/Splunk, ELK stack.
Strong experience of creating dashboards in Datadog and Splunk
Should have experience in coordinating and triaging incidents within the managed environments, with ITIL practice knowledge to support the day-to-day operations
Knowledge of CI/CD pipelines stacks like Github, Jenkins, Maven, Docker, Artifactory, Kubernetes, uDeploy
Knowledge of ETL, Java, Python, or other Distributed Technologies, including experience in Cloud platform such as AWS and/or Azure
Strong Experience with Kubernetes, AKS and, EKS
Hands-on Experience in Unix scripting, Python, or related programming languages
Hands-on Experience with Public Cloud environments, preferably AWS and Azure.
Analytical & detail orientated thought process with the ability to take methodical approach to activities such as data analysis & stability trending.
Ensuring all agreed to operational policies and procedures are adhered to.
Leading the coordination with stakeholders through resolution of the incident. Closely partnering and collaborating with Infrastructure, Engineering, Operations, Squads and Business Leadership to ensure alignment across the business.
Capability to partner with Operations and Stakeholders on stability opportunities based upon reporting/trending findings as well as operational readiness
Ability to quickly learn new concepts and technologies to support day to day operations
Customer orientated personality exhibiting professionalism and enthusiasm
Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications
Deeply self-motivated with the ability to work independently, coordinating activities within cross-regional and multi-functional teams
Able to mentor team members in areas where you have domain expertise and able to coordinate with partners on
Strong self-starting, analytical, communication, and critical thinking skills

The Value You Deliver

Bring Stability and Efficiencies to WI Squads and Operations to accelerate development life cycle
Guiding resources assigned to the incident and ensures the incident is receiving the accurate support to drive resolution as quickly as possible
An automation mentality to drive platform stability approaches
Streamlining processes, optimizing workflows, introducing new features with positive business impacts
Bring together technical, procedural, and financial data to reduce toil and increase efficiency
You will execute plans for technical standardization and process refinement within the Stability and Automation engineering organization, especially for Operations and Squads.
Must bring flawless execution and results in role of organizational navigator and collaborator.
Actively learning, sharing insights, industry practices and developments, within your area of expertise
Impactful, with a passion for contributing to continuing enhancement of our engineering capabilities with a focus on excellence

The Team

The WI QE Center of Excellence (COE) is passionate about driving WI organizational’ s technological innovation initiatives and improvements which accelerates the squad, operational efficiencies and improve the customer experience. The mission of the COE is engineering excellence across the WI business with focus areas on engineering effectiveness, engineering measurement and maturity, engineering innovation and engineering culture and craft. Stability is our top priority!

Certifications:

Category:

Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Average salary estimate

$125000 / YEARLY (est.)

min

max

$100000K

$150000K

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What You Should Know About Senior Software Engineer (Stability Optimization), FMR

At Fidelity, we’re on the lookout for a Senior Software Engineer specializing in Stability Optimization to join our Workplace Investment team in Westlake, TX. If you’re passionate about creating stable and efficient environments while collaborating with various teams, this is the role for you! As a pivotal player in our WI Stability Optimization Center of Excellence, you will use your strong communication skills and customer-centric mindset to ensure the optimal functioning of our test environments. With at least six years of production support experience under your belt, including familiarity with monitoring tools like CloudWatch, Datadog, and the ELK stack, you’ll lead incident resolution efforts and support applications in customer-facing scenarios. Your expertise in CI/CD pipelines, Kubernetes, and programming languages such as Python or Java will be key as you analyze data and identify stability opportunities. Implementing automation solutions and streamlining processes will be part of your daily routine. At Fidelity, we emphasize collaboration across departments; thus, you’ll work closely with Engineering, Operations, and Business Leadership to drive continuous improvement in our engineering capabilities. If you possess a deep motivation to enhance stability and enjoy mentoring others, this role will allow you to make a significant impact while working in a dynamic, hybrid environment that values innovation and efficiency. Join us in our mission to prioritize stability and service excellence in everything we do and play a crucial part in our organizational journey towards engineering innovation.

Frequently Asked Questions (FAQs) for Senior Software Engineer (Stability Optimization) Role at FMR

What are the primary responsibilities of a Senior Software Engineer (Stability Optimization) at Fidelity?

As a Senior Software Engineer (Stability Optimization) at Fidelity, your main responsibilities will include leading the stabilization of our test environments while ensuring effective communication between teams. You'll coordinate incident responses, use monitoring tools like Datadog, and implement CI/CD pipelines, all while focusing on enhancing operational efficiency and customer experience across the workplace investment domain.