Food Services Assistant - Winston Salem

Job Summary: This position is responsible for providing a variety of food service, dining room, dish room, and utility functions. Customer service is a primary and important function. Duties include food preparation, serving, and transportation of food; may also include operating a cash register.

Education / Experience: High School Diploma not required. Food service or customer service experience preferred.

Reports To: Department Manager/Supervisor

Licensure, Certification and / or Registration: Non-applicable

Essential Functions:

1. Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

2. Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.

3. Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.

4. Monitors quality of product at stations, ensures recipe compliance and adherence to departmental guidelines. Productivity and delivery schedules are met. Serving line start times and schedules are met.

5. Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.

6. Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.

7. Participates in department’s performance improvement initiatives. Duties are performed accurately and efficiently. Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.

8. Minimizes product waste and controls cost. All equipment and supplies are properly utilized, maintained, and handled properly to avoid breakage. Follows portion control guidelines and manages food and supplies.

9. Performs utility and dish room functions efficiently. Properly cleans items for use in department.

10. Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.

11. Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.

Skills and Qualifications:

Must be literate in English, have basic math and computer skills, and able to follow detailed instructions

Knowledge of food service equipment, preparation, service, and safety

Must be able to work independently and efficiently, taking necessary initiative to solve problems

Ability to adjust to the needs of the department

Desire to achieve high customer service standards

Must be comfortable entering patient rooms and interacting with them

Must be able to learn and comply with cash register system and procedures

Ability to work weekends and holidays

Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff

Job Types: Full-time, Part-time

Pay: $16.50 - $23.77 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Casual dining restaurant
• Quick service & fast food restaurant

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Winston Salem, NC 27103: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person