To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
Are you passionate about transforming customer experiences at a global scale? Are you a strategic thinker with a bias for action, eager to lead cross-functional initiatives that drive real impact? Join us as our Strategic Initiatives Program Manager - Customer Experience, where you'll sit at the intersection of strategy, operations, and innovation — building the future of world-class customer support for a cutting-edge hardware company.
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life — and that starts with delivering an exceptional customer experience. We’re looking for a Strategic Initiatives Program Manager - Customer Experience to help drive the next evolution of our global support organization. In this senior individual contributor role, you’ll lead high-impact, cross-functional projects aligned with our OKRs to improve customer experience, team efficiency, and service quality.
This role has hybrid on-site expectations, 3x per week in-office, based in either Milwaukee, WI or Somerville, MA.
What You’ll Do:
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
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