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National Account Manager, eCommerce

Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here

Job Description

This Associate Account Manager, eCommerce for our Master Lock brand, reports to the National eCommerce Account Manager and manages the strategic partnership of Master Lock, Yale, and Sentry Safe® products through online sales channels in the U.S. and Canada. This is a key sales role, responsible for collaborating with customers and cross-functionally within other various customer departments. You will be providing feedback and insights to the team and other cross-functional groups within the organization, such as Demand Planning, Category Management, Finance, RGM, and Supply Chain.

Location: This position is eligible for a hybrid schedule based out of Deerfield, IL. Effective mid-2025, Fortune Brands will transition to a new world-class campus in Deerfield, bringing together associates from across our U.S. offices, brands, and functions. The campus will offer vibrant workspaces for collaboration, along with amenities for dining, onsite daycare, fitness, and recreation. We anticipate minimal travel, up to 15% to facilitate customer visits

Salary: $60,000 - $95,000 per year plus annual bonus.

What You Will Be Doing

  • Lead contact for Yale, Master Lock and Sentry Safe- e-commerce business as well as other functional areas that help drive profitable sales volume
  • Manage multiple online retail customers including Wayfair.com and Build.com
  • Develop key contacts and establish strong relationships to ensure the understanding of their organization, strategic growth and market strategies and overall success metrics
  • Identify growth opportunities and align company resources to drive incremental revenue to meet and exceed annuals sales & profitability goals
  • Collaborate monthly with cross-functional planning teams to develop a best-in-class 12-month SKU unit forecast
  • Partner with internal analytics team to develop and deploy promotion and pricing strategies
  • Identify continuous improvement (CI) opportunities and work with company resources to gain efficiency, cost savings and margin improvement
  • Collaborate effectively and participate on cross-functional teams with Product Management, Merchandising, IT, Customer Service, Manufacturing, Distribution, Engineering and Field Sales management for the continuous, on-going improvement of present products, and the development of new products, marketing programs, merchandising, etc.
  • Develop and implement tactical operating plans and budgets to support the Company’s strategic initiatives
  • Manage T&E and all financial account responsibilities related to the business

Qualifications

Basic Qualifications:

  • 3-5 years of national account sales experience (preferably within consumer durables)
  • Experience with e-commerce sales & e-commerce marketplace
  • Financial acumen to clearly understand a detailed P&L and make decisions necessary to profitably run and grow the business
  • Excellent written and verbal communication skills, with strong interpersonal and presentation skills
  • Collaborates well with internal and external partners and stakeholders
  • Negotiation and problem-solving skills
  • Proficient using MS Office Suite (PowerPoint, Excel, Outlook)

Nice To Have:

  • Bachelor's Degree in Business, Marketing or similar
  • Knowledge of developing and introducing new merchandising programs
  • Experience with online merchandising

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $60,000 USD - $95,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe, and Yale Residential.

Fortune Brands is headquartered in Deerfield, Illinois, and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts, we invite you to voluntarily share your gender, ethnicity, and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

Average salary estimate

$77500 / YEARLY (est.)
min
max
$60000K
$95000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About National Account Manager, eCommerce, Fortune Brands

Are you ready to take your career to new heights? Join Fortune Brands Innovations, Inc. as a National Account Manager, eCommerce, and play a pivotal role in driving success for iconic brands like Master Lock, Yale, and Sentry Safe! Based out of our Deerfield, IL office, you’ll be the go-to point of contact for eCommerce partnerships across the U.S. and Canada. You will collaborate cross-functionally, working closely with various departments, including Demand Planning and Category Management, to ensure that we’re not just meeting sales goals but exceeding them. You’ll analyze market trends, develop strategic growth opportunities, and help implement marketing initiatives that resonate with online shoppers. Plus, the hybrid work schedule gives you the flexibility to balance your personal and professional life. Enjoy the perks of competitive salary, annual bonuses, and superb benefits that prioritize your well-being. If you have a knack for negotiations and possess excellent communication skills, then this is your chance to make a significant impact within a collaborative and diverse environment. At Fortune Brands, we believe in elevating every life by transforming spaces into havens. If you’re looking to be part of a high-performing team and empower your career while contributing to innovative home solutions, apply now and take that bold step with us!

Frequently Asked Questions (FAQs) for National Account Manager, eCommerce Role at Fortune Brands
What are the responsibilities of a National Account Manager, eCommerce at Fortune Brands?

As a National Account Manager, eCommerce at Fortune Brands, your primary responsibilities will include managing e-commerce business for products like Master Lock and Yale. You will lead contacts with multiple online retail customers while identifying growth opportunities to exceed sales and profitability goals. Collaborating with various cross-functional teams will be essential to develop effective marketing and promotional strategies.

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What qualifications are required to become a National Account Manager, eCommerce at Fortune Brands?

To qualify for the National Account Manager, eCommerce position at Fortune Brands, candidates should possess 3-5 years of national account sales experience, ideally within consumer durables and e-commerce sales. Strong communication, negotiation, and problem-solving skills are also critical. Having a Bachelor's Degree in Business or Marketing is a plus!

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How does the hybrid work schedule benefit National Account Managers, eCommerce at Fortune Brands?

The hybrid work schedule for National Account Managers, eCommerce at Fortune Brands allows for a balanced approach between remote work and in-office collaboration. This flexibility can lead to improved productivity, enhanced work-life balance, and the ability to engage in meaningful interactions with cross-functional teams and clients.

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What is the salary range for a National Account Manager, eCommerce at Fortune Brands?

The National Account Manager, eCommerce position at Fortune Brands offers a salary range between $60,000 and $95,000 annually, along with opportunities for annual bonuses based on performance. This lucrative compensation package reflects the company’s commitment to attracting top talent in the industry.

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What kind of company culture can National Account Managers, eCommerce expect at Fortune Brands?

At Fortune Brands, National Account Managers, eCommerce can expect a dynamic and inclusive culture. The company values diversity and encourages everyone to bring their authentic selves to work. Team members are empowered to think big, learn fast, and make bold decisions while collaborating on innovative solutions for home products.

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Common Interview Questions for National Account Manager, eCommerce
What is your experience in managing eCommerce accounts?

When discussing your experience, highlight specific eCommerce accounts you've managed, focusing on strategies you've implemented to boost sales and engagement. Use metrics to demonstrate your success, such as sales growth percentage or increased market share.

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How do you identify growth opportunities within eCommerce markets?

To answer effectively, discuss your process for analyzing market trends, customer behavior, and competition. Mention specific tools you use for this analysis and how you've previously leveraged insights to create viable growth strategies.

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Can you give an example of a successful cross-functional project you’ve led?

Share a concrete example, ideally related to eCommerce. Describe your role, the team members involved, and the outcome of the project. Focus on your leadership and communication skills that facilitated the project’s success.

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What strategies do you use for pricing and promotions in eCommerce?

Discuss the importance of understanding customer psychology and market dynamics. Mention your experience with A/B testing promotions, adjusting pricing based on competitive landscapes, and measuring the effectiveness of campaigns.

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How do you handle conflicts with eCommerce partners?

Talk about your approach to conflict resolution, emphasizing the importance of communication, empathy, and finding common ground. Provide an example where you successfully resolved a conflict and strengthened the partnership.

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What experience do you have with forecasting sales and managing P&L?

Explain your familiarity with forecasting tools and methodologies. Share how you've been responsible for a P&L statement and what actions you've taken to ensure profitability.

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How do you prioritize your tasks when managing multiple accounts?

Discuss your organizational skills and strategies for prioritization. Mention tools or systems you use to track tasks and deadlines effectively while ensuring all accounts receive the attention they need.

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What role does data analysis play in your decision-making process?

Emphasize the importance of data in shaping decisions. Describe how you've utilized data analysis to influence marketing strategies, product launches, or account management decisions.

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How do you stay updated with eCommerce trends and changes?

Highlight resources such as industry publications, webinars, and professional social networks that provide insights into eCommerce trends. Also, discuss your engagement with community forums or groups related to the eCommerce space.

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Why do you want to work for Fortune Brands as a National Account Manager, eCommerce?

Express your enthusiasm for the brand and its commitment to innovation and quality. Highlight how your values align with the company’s mission and how you envision contributing to its success in the eCommerce landscape.

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MATCH
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 16, 2025

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