Hotel Assistant Manager

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About the Role:Four Seasons Hotel New Orleans is seeking candidates for our open Hotel Assistant Manager position . The Hotel Assistant Manager oversees the Front Office operations and acts as the manager on duty in the hotel when senior managers are not available.What you Will do:• Managing Front Office and Guest Services staff• Interviewing, training and scheduling staff, as well as conducting performance evaluations when needed• Coordinating arrivals, departures and billing requirements with Sales and Catering Department• Blocking rooms for arrivals and ensuring any discrepancies are resolved. Review daily arrivals to ensure proper handling of special attention guests, return guests, and groups.• Monitoring and assessing revenue opportunities for the hotel, maximizing red date conversion and keeping team on track to meet upsell goals.• Establishing training and accountability within the team to achieve high results above benchmarks.• Assuring that all financial and credit procedures are followed. Following up on credit problems with Front Office/Front Desk Manager or Credit Manager. Reviewing all pay-outs, rebates, petty cash disbursements and direct billings.• Checking cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.• Answering guest calls and direct them appropriately in the absence of a Hotel Communications Agent.Our Benefits:• Rewarding Work Culture• Excellent Mentoring, Training and Development Opportunities• World Class Medical, Dental, and Vision Insurance Program• Discounted Accommodations at Four Seasons Worldwide after 6 Months• Holiday and Vacation pay ( 9 paid Holidays including Mardi Gras)• Complimentary employee meals prepared by the Four Seasons Culinary Team• Complimentary dry cleaning of employee uniforms• Discounted parking• 401k participation with a company matching programAbout Four Seasons Hotel New OrleansWith a front and center location at the edge of Canal Street, Four Seasons Hotel New Orleans introduces thoughtful, intelligent service to the Crescent City. Guests dine on innovative Louisiana cuisine, relax by our resort-style pool and plan their celebrations on our 34th floor observation deck boasting NOLA’s best views.Named one of Fortune Magazine’s 100 Best Companies to Work For over the past 22 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees – people who share a single focus and are inspired to offer great service, personify our company culture.A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and, on the people, we employ and serve around the world.Want to know more about working for Four Seasons? Visit us at:• https://www.fourseasons.com/neworleans/• YouTube: http://bit.ly/WeAreFS• Facebook: http://bit.ly/WeAreFS_FB• LinkedIn: http://bit.ly/WeAreFS_LI• Twitter: http://bit.ly/WeAreFS_TW• Instagram: http://bit.ly/WeAreFS_IGFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.