Client Relationship Manager

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

The Client Relationship Manager will be responsible for the successful account management for our PEO and HR-Payroll customers, beginning with the onboarding process through the lifecycle of the business relationship.

Interested in joining our smart, fun, and talented team?

• Establish mutually productive relationships with their client executives and leaders within their book of business measured by client retention and product penetration.
• Coordinate timely resolution to client inquiries by working closely with internal department teams, ensuring service level agreements are met, and client satisfaction is achieved.
• May occasionally conduct client on-site visits to evaluate client relationships to ensure maximum usage of the PEO/ASO service model. This includes offering customized solutions to improve the clients’ workplace efficiencies as well as ensuring compliance with Federal and State employer requirements.
• As the Client's primary point of contact, recommend strategic Fourth products and services, offering customized solutions to improve the client's workplace efficiencies.
• Work closely with internal department teams to assess and orchestrate the resolution of client service issues on a daily basis.  Monitor operational deliverables based on negotiated timelines, ensuring client expectations are met.
• Conduct evaluation of client HR and payroll processes and programs to ensure maximum service delivery and client engagement.
• Provide support to Fourth sales professionals during prospect introductions on an as-needed basis.
• Proactively identify client needs through meetings and assessments, recommending and implementing HR products, services, and best practices to increase client engagement and retention.  
• Work with Fourth’s HR Generalist to ensure a high level of client organizational effectiveness.
• Partner with Sales consultants in prospect meetings, representing service and HR solutions.
• Proactively communicate with Sales on new products and services and provide training as necessary.
• Collaborate with Sales consultants to resolve any concerns as needed.
• Conduct Quarterly Business Reviews to determine client utilization and gaps (clients with 250+ WSE PEO specific)  

• Strong knowledge of PEO, Work comp, HR, and payroll
• Advanced skills in Microsoft Office (i.e., Word, Excel, PowerPoint, Access, SharePoint, etc.) required
• Advanced skills in HR Program Software and HRIS Systems preferred
• Excellent Organizational Skills with a focus on time management
• Ability to multi-task
• Maintains social, ethical, and organizational norms; firmly adheres to codes of conduct and ethical principles
• Effectively manages emotional or difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to request for service and assistance, meets commitments
• Identifies problems promptly, gathers and analyzes information skillfully; develops alternative solutions
• Excellent memory retention and the ability to learn quickly due to the amount of detail involved
• Follows instructions and responds to Management’s direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies. appropriate person with an alternative plan; ability to work independently with minimal supervision
• Volunteers readily, undertakes self-development activities, seeks increased responsibilities, asks for and offers help as needed when appropriate
• Writes and speaks clearly, informatively, and persuasively; adapts style to meet needs, listens, and seeks clarification. Responds well to questions, demonstrates group presentation skills, and participates in meetings
• Demonstrate an open-minded, team-oriented, and collaborative work style
• Ability to work in a dynamic, rapidly changing environment, adapting to changing requirements and collaborating with a wide range of colleagues to deliver solutions quickly
• Extremely detail-oriented with demonstrated ability to self-direct, prioritize work, and meet deadlines
• Maintains social, ethical, and organizational norms; firmly adheres to codes of conduct and ethical principles
• Focuses on building relationships, effectively resolving conflict, and maintaining confidentiality; approaches others in a tactful manner, treats others with respect and consideration regardless of status or position
• Bachelor’s degree from an accredited college or university preferred
• 5+ years’ experience in an HR/account management role working in a high pressure and fast-paced environment preferred
• Bilingual English/Spanish a plus
• ClientSpace and PrismHR knowledge is a plus

Fourth Perks: Unlimited PTO, Health, Dental, Vision, 401K match, Charity Days, Parental Leave, Flexible Work Environment, just to name a few…

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, VA, WA

Our Story

In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.