SMB Account Manager

The SMB Account Manager at Camber is responsible for managing relationships with high-value small and medium-sized clients, acting as their dedicated point of contact. This includes providing expertise and thought leadership, resolving complex issues, maintaining a ticket management process, and ensuring high client satisfaction through proactive engagement and feedback management.

To qualify for the SMB Account Manager role at Camber, candidates should have at least three years of client-facing experience, strong communication skills, and a solid understanding of the healthcare sector. Knowledge of insurance billing claims lifecycle and proficiency in data analysis are also essential for success in this role.

The SMB Account Manager contributes to client success at Camber by building and nurturing strong relationships with clients, identifying their unique needs, and leveraging Camber's best practices to drive value. By acting as the voice of the customer, you ensure that both the client’s feedback and Camber's offerings align effectively.

At Camber, we foster an inclusive culture that prioritizes accessibility and quality of healthcare, along with a sense of humor. Our team is committed to transforming behavioral health while ensuring a supportive and innovative work environment, which is crucial for personal and professional growth.

As an SMB Account Manager at Camber, you will have ample opportunities for professional growth by expanding your industry knowledge, developing stronger client relationships, and identifying new business opportunities within your accounts to drive market expansion, enhancing both your career and Camber's reach.

When managing multiple accounts, I prioritize tasks based on urgency and impact on client satisfaction. Using tools to track deadlines and communicate regularly with clients helps me stay organized and responsive.

During my previous role, a client faced a significant product outage. I quickly communicated with their team, coordinated with our engineering department for a solution, and kept the client updated throughout, ensuring their trust in our support.

I use structured surveys, regular check-in calls, and informal conversations to gather comprehensive feedback from clients, ensuring I capture various insights for product improvements and client satisfaction.

I would develop a tailored training program based on each client's specific needs and use cases, utilizing hands-on demonstrations followed by Q&A sessions to ensure they feel confident in using the software effectively.

I regularly read industry publications, participate in webinars, and engage in forums specific to healthcare and SMB operations to stay informed about trends that may impact my clients.

In my previous roles, I regularly analyzed client data to identify trends, prepare reports, and present strategic recommendations, aiding clients in making informed business decisions and optimizing their processes.

I focus on communication, transparency, and follow-through. Regular interactions, sharing insights, and ensuring clients feel heard and valued are key components of maintaining strong, lasting relationships.

I measure success through client satisfaction scores such as NPS, retention rates, and the achievement of set objectives in collaboration with clients, ensuring we meet their needs and drive value.

I continuously analyze client interactions, monitor their usage patterns of our product, and maintain open communication to discover unmet needs, thus identifying opportunities for upselling or cross-selling additional services.

Teamwork is crucial for success in this role. Collaborating with different internal teams, such as engineering and marketing, allows us to provide clients with a seamless experience and address their needs effectively.