Job details

FP&A Analyst

We started Novo to challenge the status quo—we're on a mission to increase the GDP of the modern entrepreneur by creating the go-to FinTech platform for small businesses (SMBs). Novo is flipping the script of the FinTech world, and we're excited to lead the small business FinTech revolution.

We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.

Why Novo?

Novo is a rapidly growing series B fintech startup with a mission-driven team that's passionate about helping every small business in America
Positive, inclusive, supportive culture cheering you on your journey
We work with very new technologies and architecture patterns
We provide learning and development budgets to help you grow and bond with your team
Able to work from the office 3+ days per week
Offices in NYC, Miami, Delaware, India, and Colombia

About the Role:

Novo is looking for a FP&A Analyst, someone who is passionate about data and understands how to manage large amounts of customer contacts across our global customer operations. Someone who is eager to dive into data to find trends, opportunities, and valuable insights to help our teams better staff our agents, respond to our customer's needs, and drive value for the business. In this role, you will work across multiple fields involving workforce management and customer contact analytics to build forecasting models and reports that drive impact. This is a proactive role and an opportunity to develop a tactical workforce management strategy for Novo as we scale our customer base. Are you ready to revolutionize the small business banking industry with us?

PLEASE NOTE: This is an in-office position located in our Miami, Florida office.

Responsibilities:

Building ongoing forecasts vs. actual analysis and efficiency to ensure sufficient staffing levels
Analyze and update plan based on actual delivery and recalculate forecasted requirement based on actuals
Developing short-term volume forecasts by site and skills to achieve service level commitments
Providing analysis on historical and forecast metrics and performance
Communicating any real-impacts (outages, influxes in volume, vendor issues) to stakeholders
Leading weekly forecast review meetings with business partners to communicate volume requirements for next week and provide directions to optimize agent capacity
Creating ad-hoc reports to help drawing impactful insights

Requirements for the Role:

Minimum of 2 year of relevant experience in FP&A or Workforce Management and data analytics and project management
Expertise in real-time management, reporting and has background in capacity planning
Able to work with large amounts of data to identify trends and patterns
Specialist in spreadsheet tools - Google Sheets
Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
Excellent written and verbal communication skills required
Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization and provide input on performance
Bachelor's degree in business, analytics, statistics, or related field
Ability to articulately present analytics insights to leadership

How We Define Success:

Performance measured/ based on how you are able to determine how many people to hire based on the trends we see, how much money we can save based off of forecasting

Nice to Have, But Not Required:

Experience using tools such as Metabase, Zendesk and others
SQL experience a plus
Experience meeting with and presenting information to senior leadership.
Ability to translate data into substantial analysis and business insight
Experience across typical workforce management subject areas:

interval level forecast, scheduling, proficient level reporting skills, and experience optimizing workforce in contact center environments

#LI-CD1 #LI-Onsite

Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Novo Glassdoor Company Review

4.3