Leasing Consultant (REF8434S) - job 1 of 3

The Leasing Consultant at FPI Management is primarily responsible for representing the community, engaging with residents, and managing rental applications. Your day-to-day duties will include conducting property tours for potential renters, maintaining good communication with residents and applicants, processing lease agreements, and assisting with lease renewals. You'll also help with marketing strategies to keep occupancy levels aligned with expectations, while ensuring compliance with Fair Housing Laws and company policies.

To qualify for the Leasing Consultant role at FPI Management, you should possess at least one year of experience in a similar position, with a strong preference for backgrounds in residential property management, hospitality, retail, or sales. A high school diploma or equivalent certification is required, alongside a valid driver's license and proficiency in English. Strong computer skills, particularly with MS Office and property management software, are essential to succeed in this role.

As a Leasing Consultant at FPI Management, you'll play a vital role in client relations by actively engaging with current and prospective residents to ensure their needs are met. You'll uphold the company's philosophy to maintain a high level of customer satisfaction, which is crucial for resident retention. Your ability to communicate efficiently and effectively can help create a positive atmosphere within the community, making residents feel valued and supported.

A successful Leasing Consultant at FPI Management should embody strong customer service skills, effective communication, and interpersonal abilities. You should also possess basic computer skills and feel comfortable using Google Drive, Gmail, and internet applications. Additionally, having good problem-solving skills and the ability to manage stress in challenging situations will contribute greatly to your success in this role.

FPI Management is committed to your professional development and offers numerous opportunities for growth. As a Leasing Consultant, you'll be able to expand your skills and potentially progress into roles such as Senior Leasing Consultant or Property Manager. With ongoing training and mentorship available, your career aspirations can become a reality when you are part of our dedicated team.

When answering this question, focus on your specific roles and responsibilities in previous customer service positions, particularly those that relate to leasing or property management. Highlight examples of times you successfully assisted clients, addressed their concerns, or increased their satisfaction, particularly in a leasing context.

To answer this, share your systems for organization, such as using digital tools, maintaining spreadsheets, or paper filing systems. Explain your prioritization processes and why those methods work well for you in the context of managing lease applications while ensuring attention to detail and efficient communication.

In responding to this question, outline a systematic approach. Start with active listening, empathizing with the resident's concerns, and ensuring you gather all the necessary details. Discuss how you’d take appropriate actions to resolve the issue, including following up to ensure the resolution is satisfactory.

When addressing this, note the importance of exceptional customer service, strong communication skills, and a genuine interest in residents' needs. Highlight qualities such as adaptability and the ability to work collaboratively with both team members and the community as a whole.

Your answer should demonstrate empathy and problem-solving skills. Explain that you would first listen to their concerns, validate their feelings, and then seek to offer solutions. This may involve clarifying any misunderstandings, adjusting the leasing process based on feedback, or providing alternative options that meet their needs.

Discuss various marketing tactics like leveraging social media, using online platforms for advertising, and building relationships with local businesses. Emphasize the importance of understanding your target market and utilizing feedback from current residents to enhance those strategies.

Use this opportunity to showcase your commitment to customer service. Share specific examples that detail the situation, the actions you took, and the positive outcome for the resident, which reinforces your dedication to making their experience exceptional.

In your response, highlight your understanding of the significance of Fair Housing Laws in maintaining non-discriminatory practices in leasing. Discuss your knowledge of what constitutes fair and equal access to housing and how you would implement these laws in your work.

Focus on the values and mission of FPI Management that resonate with you, such as their commitment to excellence in property management. Make sure to mention how you admire their standing as a leader in the industry and are excited about the opportunity to contribute to their success and the community.

Here, discuss strategies like regular communication with residents, organizing community events, and being proactive about addressing issues. Emphasize the importance of building relationships to ensure that residents feel valued and connected to the community.