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Leasing Consultant (REF8939L)

Company Description

Multifamily Property Management

Job Description

The Leasing Consultant is the community's sales representative and is responsible for interacting with residents (potential and existing) on behalf of FPI to assist with viewing/touring the property, providing accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Consultant is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

• Property Name: Annadel Apartments
• 1020 Jennings Ave, Santa Rosa, CA 95401, USA
• Full-Time
• Unit Count: 390

Pay: $21 - $23 / Hour

DUTIES AND RESPONSIBILITIES

1.Client Relations

Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

2.Communication

Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI

3.Leasing/Occupancy

  • Maintain occupancy levels as established by owner/budget expectations
  • Exhibit professional leasing techniques
  • Assist with the completion of the monthly Market Surveys and analysis
  • Assist with advertising and marketing strategies for the apartment community as needed
  • Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
  • Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily
  • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  • Assist with resident retention programs
  • Ensure the safety, comfort and privacy of all property residents
  • Ensure move-in orientation is completed consistently with new residents

4.Reporting and Document Management

  • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
  • Responsible for the daily integrity and confidentiality of resident files.
  • Ensure that documents and reporting systems are maintained, updated, and organized.
  • May assist in periodic reporting requirements as requested

5. Risk Management

  • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  • Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  • React calmly and professionally in emergency, emotional and/or stressful situations.

6. Facility Maintenance

  • Assist residents with reporting of maintenance needs.
  • Document facility and maintenance needs and ensure timely completion. c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  • Follow up on maintenance requests to promote resident communication and satisfaction.

7. Other 

  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.
  • Promote a professional image by adhering to FPI Management's Dress Code Policy.
  • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
  • Perform any and all functions as directed by the supervisor, including special project assistance.

 

Qualifications

Minimum Requirements:

  • Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
  • High School diploma or equivalency certificate required.
  • Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).

Skills Required:

  • Basic Computer Skills
  • Customer Service
  • Google Drive
  • Google Mail (GMail)
  • Internet Use
  • RealPage

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$45810 / YEARLY (est.)
min
max
$43680K
$47940K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Leasing Consultant (REF8939L), FPI Management, Inc.

Join FPI Management as a Leasing Consultant at Annadel Apartments in beautiful Santa Rosa, CA! As a Leasing Consultant, you’ll be the first point of contact for potential and existing residents, creating a welcoming atmosphere where customers feel valued. In this full-time role, you’ll assist with property tours, accurately provide information about apartment homes, and handle rental applications, securing lease agreements with qualified individuals. It’s a fast-paced environment where communication and client relations are key. You’ll be tasked with ensuring that the property’s occupancy levels meet or exceed the owner’s expectations, while also developing advertising and marketing strategies that reflect the community's charm. Focusing on customer service, you’ll build positive resident relationships and promote retention programs that go above and beyond. Your daily duties will include maintaining resident files and ensuring all documents are organized and secure, while responding to maintenance requests promptly, showcasing your commitment to resident satisfaction. At FPI, we follow Fair Housing Laws and embody our HEART core values in every interaction. This is a fantastic opportunity for anyone with at least a year of experience in property management, hospitality, or retail who is looking to grow within one of the nation’s leading property management companies. With competitive pay between $21-$23 per hour, comprehensive benefits, and ongoing training, we’re eager to welcome you to our team!

Frequently Asked Questions (FAQs) for Leasing Consultant (REF8939L) Role at FPI Management, Inc.
What are the key responsibilities of a Leasing Consultant at FPI Management?

As a Leasing Consultant at FPI Management, your primary responsibilities include engaging with residents and potential tenants, conducting property tours, processing rental applications, and facilitating lease agreements. You’ll also maintain effective communication and positive relationships with residents, ensure high occupancy levels, assist with marketing strategies, and uphold Fair Housing Laws. Document management and following risk management procedures are also critical components of your role.

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What qualifications do I need to become a Leasing Consultant at Annadel Apartments?

To be considered for the Leasing Consultant position at Annadel Apartments, candidates should have a minimum of one year of experience in a similar role, ideally in residential property management or related fields like hospitality or retail. A high school diploma or equivalency is required. Additional qualifications include a valid driver's license, strong computer skills, fluency in English, and a commitment to providing excellent customer service.

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What career growth opportunities does FPI Management offer for Leasing Consultants?

FPI Management is committed to the continuous professional development of its employees. As a Leasing Consultant, you will have access to ongoing training programs and numerous opportunities for career advancement within the company. Given that FPI is one of the largest property management firms in the nation, employees can explore different departments and roles, paving the way for growth and new challenges.

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How does FPI Management ensure compliance with Fair Housing Laws?

FPI Management emphasizes compliance with Fair Housing Laws by training all employees, including Leasing Consultants, to adhere to these regulations in their daily interactions. As a Leasing Consultant, you will be expected to conduct your responsibilities while ensuring that all residents and applicants are treated fairly and equitably, regardless of their background.

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What is the work environment like for a Leasing Consultant at FPI Management?

The work environment for Leasing Consultants at FPI Management, particularly at Annadel Apartments, is dynamic and customer-centered. You will work alongside a supportive team within a fast-paced setting where communication is vital. The company values positive relations among staff, residents, and clients, fostering a professional yet friendly atmosphere that empowers employees to thrive.

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Common Interview Questions for Leasing Consultant (REF8939L)
What experience do you have that relates to the Leasing Consultant position?

Highlight previous roles in property management, hospitality, or customer service where you engaged with clients or customers. Discuss specific achievements and how your background equips you for the responsibilities of a Leasing Consultant at FPI Management.

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How would you handle a difficult resident complaint?

Demonstrate your customer service skills by describing a calm and professional approach. Explain how you would listen actively, acknowledge their concerns, and work collaboratively to find a solution, ensuring the resident feels valued and supported by FPI.

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What do you think are the most important qualities for a successful Leasing Consultant?

Discuss qualities such as excellent communication skills, strong customer service orientation, a friendly demeanor, professionalism, and the ability to multitask effectively. Emphasize how these traits would contribute to meeting the needs of both residents and owners at FPI Management.

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How do you prioritize your tasks when managing multiple responsibilities?

Explain your organizational strategy, discussing how you identify urgent versus important tasks, and ensure that you complete critical responsibilities timely while maintaining high quality in resident relations and leasing activities.

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Can you describe a time when you successfully marketed a property?

Share a concrete example of how you utilized marketing strategies, such as social media, open houses, or community engagement to attract renters. Emphasize results or outcomes that reflect your marketing efforts, as this relates directly to the role at FPI.

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How would you approach compliance with Fair Housing Laws in your role?

Illustrate your understanding of Fair Housing Laws and the importance of equitable treatment in leasing practices. Describe your commitment to educating yourself and adhering to these regulations to ensure all residents are treated fairly at FPI Management.

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What strategies would you use to build rapport with prospective residents?

Mention strategies like active listening, being approachable, and tailoring conversations based on their needs. Emphasize the importance of follow-up communication to nurture relationships and foster a welcoming environment at Annadel Apartments.

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How familiar are you with property management software and tools?

Discuss any experience you may have with specific property management systems or general software, including your comfort level with technology. Highlight your ability to quickly learn new software, which is essential in the role of Leasing Consultant.

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What is your strategy for maintaining a positive relationship with current residents?

Describe your approach toward regular communication, ensuring that residents feel listened to and valued. Highlight methods like organizing community events or creating feedback channels to maintain a strong resident-manager relationship at FPI.

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Why do you want to work at FPI Management as a Leasing Consultant?

Share your admiration for FPI Management’s reputation in the industry and commitment to professional growth for employees. Mention how the company's values align with your own and your enthusiasm for contributing to the leasing team at Annadel Apartments.

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FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

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DATE POSTED
April 15, 2025

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