SR Community Director - NE (REF7638G)

Multifamily Property Management

• Property Name: Quail Hill Apartments
• 20800 Lake Chabot Rd, Castro Valley, CA 94546, USA
• Full-Time
• Unit Count: 96
• Driver's License Required

The Senior Community Director is fully accountable for all day-to-day property operations, overseeing and enhancing the value of the property, and managing the asset to meet the client's expressed operational and financial goals. This position exhibits additional leadership skills to elevate and support a more complex management structure. Supervises entire onsite staff, which may comprise: Assistant Community Manager/ Bookkeeper, Leasing Coordinator, Leasing Consultant(s), Community Service Supervisor/Assistant Community Service Supervisor, Service Technician(s), Make-Ready Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).

Pay: $41 / Hour

DUTIES AND RESPONSIBLITITES

1.Leadership

• Exercise initiative, independent analysis and judgment involving difficult administrative and managerial requirements.
• Assist in the training and onboarding of new Community Directors (as requested).
• Participates in local property transitions

2.Client Relations

• Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

3.Communication

• Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
• Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems

4.Employee Management

• Develop and manage the site team members; including participating in the hiring, training and evaluation of employees
• Ensure all open positions are filled in a timely manner.
• Ensure all employees maintain compliance with various department requirements.

5.Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Oversee and exhibit professional leasing techniques.
• Ensure completion of the monthly Market Surveys and analysis.
• Develop and implement advertising and marketing strategies for the apartment community as needed.
• Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
• Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Develop and oversee the implementation of resident retention programs.
• Ensure the safety, comfort and privacy of all property residents
• Ensure move-in orientation is completed consistently with new residents.

6.Revenue Management

• Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover
• Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
• Participating in the development of and managing to the approved operating budget
• Accurately processing vendor invoices and managing accounting month end
• Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

7.Reporting and Document Management

• Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures
• Responsible for the daily integrity and confidentiality of resident files
• Ensure that documents and reporting systems are maintained, updated, and organized.
• Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
• Assist in budget preparation and delivery.

8. Risk Management items

• Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures
• Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms
• React calmly and professionally in emergency, emotional and/or stressful situations
• Maintain current permit, licensing, and inspection requirements.
• Maintain compliance with OSHA requirements

9.Facility Maintenance

• Assist residents with reporting of maintenance needs
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.

10.Other

• Consistently and fairly enforce community rules and regulations Standard Operating Procedures Comply with all Fair Housing Laws.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.

*Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license. 

Minimum Requirements:

• Minimum 5 years of experience as a Community Director or in a similar leadership role in Residential Property Management.
• Past performance must meet an exemplary status of stellar work quality, reliability and dependability. 
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
• Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

• Yieldstar
• Yardi
• Weblisters
• RealPage
• On-Site
• Microsoft Word
• Microsoft Excel
• Knock
• Craigslist
• Adobe Acrobat
• Google Mail (GMail)
• Google Drive
• Internet Use
• Basic Computer Skills
• Customer Service
• Management

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.