Ecommerce Merchandiser

Who We Are

At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.

We've started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we've launched the Framework Marketplace to enable an ecosystem of parts and modules. We've seen a fantastic reception to both of our laptops from customers and reviewers from outlets like Linus Tech Tips, Ars Technica, and multiple Wirecutter reviews (including a recommendation among the best Windows Ultrabooks of 2024), along with making TIME's Best Inventions lists in 2021 and 2023. As a company, we were #35 on Fast Company's Most Innovative Companies of 2022.

We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we're in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!

We’re seeking an Ecommerce Merchandiser to join Framework’s e-commerce and marketplace team. Framework products are upgradeable, repairable, and customizable, which means enabling long-term supply and sale of an entire ecosystem of parts and modules, with frequent launches of additional ones. This role is responsible for managing and merchandising all products listed on Frame.work, collaborating with cross-functional stakeholders to oversee full product cycles, and keeping a close eye on market trends to identify new opportunities.

We strive to create a collaborative, supportive, and transparent culture and we are invested in the growth of the people who join our team. We look for people who are motivated to learn from others and to help each other grow, people who are open to new ideas and ways of doing things, and people who want to experiment their way forward. If you’re not sure that you’re 100% qualified, but are up for the challenge - we want you to apply. 

This is a remote position based in the US or Canada, and will involve collaborating across time zones (predominantly EDT, PDT, and CST in Taiwan, making a Pacific-based time zone work schedule advantageous).

• Own and maintain internal product data, managing cross-functional inputs to keep data up to date and accurate 
• Manage product page and laptop configurator updates, including updating and writing product copy, managing creative assets, and localization requirements including  translations
• Work with both ecommerce and hardware teams to oversee the e-commerce side of full product cycles, from new hardware product launches to end of life processes
• Create, update, and maintain web content in content management system, and monitor, problem-solve, and escalate issues to effectively troubleshoot content on live site
• Work with the demand planning team to monitor stock availability for all core products in all locales and make page updates as needed
• Analyze product performance and report on sell throughs and product opportunities
• Work with growth and product managers, design teams, and other stakeholders on on-site optimizations to improve product discovery and user experience, with the goal of improving revenue, conversion rate, and AOV
• Develop merchandising plans based on brand mission and customer insights
• Collaborate with the marketing team on product-specific content planning with the goal of boosting product awareness and sales
• Monitor industry pricing, conduct competitive research, and drive strategic pricing inputs
• Suggest opportunities for 3rd party accessories to bring into the Framework Marketplace

• Bachelor’s degree or equivalent experience in marketing, business, or a technical field
• 3+ years of experience in ecommerce merchandising or relevant experience
• Excellent communicator with strong analytical skills
• Proficiency using content managements systems for ecommerce platforms
• Strong research skills to gather insights on market trends and customer behavior

• Experience with Solidus, Prismic, or similar CMS and merchandising tools, and/or Netsuite strongly desired
• Experience managing e-commerce storefronts with a substantial number of SKUs
• Familiarity with consumer electronics merchandising
• Experience operating in a multi-geo, multi-warehouse e-commerce environment
• Experience operating in both retail, hardware, and software development environments
• Experience working with highly customizable products

• Competitive salary, equity, and health benefits
• Paid company holidays plus 20 PTO days per year
• Paid Parental Leave
• Flexible work hours and locations, including every other Friday off!
• 401K with matching for US employees
• The chance to work at a startup that is making a positive social and environmental impact

Equal Opportunity

We commit ourselves to the principles of equal employment and a diverse work environment. With inclusion being one of our core values at Framework, we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We will consider qualified applicants regardless of criminal histories pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Ordinance.

We are also committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please let us know by reaching out to accommodations@frame.work.