Sales & Design Consultant

As a Sales & Design Consultant at Francis Lofts & Bunks, your primary responsibilities will include engaging with incoming leads, leading virtual consultations to advise customers on room layouts, maintaining accurate records in our CRM system, and following up with potential clients to nurture them towards conversion. You'll also collaborate with our marketing team to refine lead generation strategies and work towards achieving monthly and quarterly sales targets.

To qualify for the Sales & Design Consultant role at Francis Lofts & Bunks, you should have a passion for sales and interior design, along with at least three years of experience in a sales or customer service role, preferably within a B2C environment. Strong verbal and written communication skills, organizational abilities, and a positive attitude towards helping customers are essential. Experience with CRM software is also preferred.

The work environment for a Sales & Design Consultant at Francis Lofts & Bunks is fully remote, allowing for a flexible work and vacation schedule. You’ll have the autonomy to work from anywhere while being supported by a collaborative team dedicated to helping you succeed. Your contributions directly impact the customer experience, making each day rewarding.

The compensation for the Sales & Design Consultant position at Francis Lofts & Bunks includes a competitive base salary along with variable earnings depending on performance, which can total approximately $70,000 - $90,000 in On Target Earnings (OTE). The structure is designed to reward your efforts in generating sales and achieving monthly targets.

Career advancement for a Sales & Design Consultant at Francis Lofts & Bunks can be achieved through consistent performance in meeting sales targets, enhancing customer satisfaction, and developing a keen expertise in interior design. Opportunities may arise to take on leadership roles or expand into broader sales strategies as the company grows.

When answering this question, highlight your specific sales roles, particularly in B2C environments, and detail the skills you developed, such as lead conversion and customer engagement. Share metrics on how your efforts positively impacted sales.

Utilize a consultative approach. Explain how you would listen to their concerns, provide them with relevant information, and demonstrate how the product fits their needs. Emphasize empathy and building trust throughout the conversation.

Discuss your ideas for outreach strategies, including using social media, email marketing, and collaborations with interior designers or rental hosts. Emphasize your experience and how you can create a robust lead-generation plan.

Customer feedback is invaluable; address its role in improving customer service and in informing product offerings. Discuss how you have used feedback to refine approaches and enhance customer satisfaction.

Detail your organizational strategies, such as using CRM software to track leads, scheduling consultations effectively, and prioritizing tasks to ensure each customer receives the attention they deserve.

Use the STAR technique to structure your answer. Share the Situation, Task, Action, and Result, detailing how you overcame objections and facilitated the sale by emphasizing product benefits.

Mention the resources you utilize, such as industry blogs, design magazines, and social media platforms. Emphasize your commitment to ongoing education, which enables you to better serve customers.

Articulate your strategies for establishing trust and rapport. Discuss active listening, finding common interests, and ensuring you are genuinely invested in the customer's needs and challenges.

Explain your approach to addressing customer dissatisfaction calmly and professionally. Emphasize the importance of listening to their concerns, offering solutions, and ensuring their satisfaction moving forward.

Tailor your answer to reflect your passion for interior design and your admiration for Francis Lofts & Bunks. Discuss your alignment with the company's values and your excitement about contributing to their mission of transforming spaces.