Sales Advisor (Temporary) – Romford

As a Sales Advisor at H&M in Romford, you will be responsible for delivering excellent customer service, promoting our campaigns and offers, and contributing to the store's sales and profit goals. Your role will involve inspiring customers with your product knowledge and ensuring a delightful shopping experience by following health and safety routines.

At H&M in Romford, we believe that a passion for fashion and connecting with people is more important than traditional qualifications. We value your personality and willingness to learn, so if you share our love for fashion and customer service, we would love to hear from you!

Sales Advisors at H&M in Romford enjoy a range of attractive benefits, including a staff discount card applicable across all H&M Group brands, participation in our H&M Incentive Program, and opportunities for personal and professional development. We strive to provide a rewarding work environment for all our employees!

The Sales Advisor position at H&M in Romford is a temporary, part-time role requiring you to be available for around 12 hours a week, across three fully flexible days, including weekends. We understand the importance of work-life balance and aim to accommodate your schedule as much as possible.

Unfortunately, the Sales Advisor position at H&M in Romford does not come with sponsorship opportunities under the skilled worker route. We encourage candidates who meet the eligibility criteria to apply and join our vibrant team!

When answering this question, think of a specific situation that demonstrates your ability to connect with customers, go the extra mile, and resolve any issues they had. Share how your actions led to a satisfied customer and contributed to the store's sales.

In your response, highlight your ability to remain calm and professional. Mention specific strategies you use to understand the customer’s needs, listen actively, and find a resolution that leaves them feeling valued.

Discuss your understanding of promotions and sales techniques. You might mention engaging with customers through conversation, highlighting ongoing offers, or suggesting complementary products to enhance their shopping experience.

Explain your approach to time management and task prioritization. You could mention maintaining visual merchandising, helping customers, and managing the register, while ensuring that nothing falls through the cracks.

Take this opportunity to express your knowledge of H&M's commitment to sustainability, inclusivity, and customer focus. Share how you, as a Sales Advisor, would promote these values through your interaction and service.

Explain your approach to encourage impulse buying by creating a friendly and engaging shopping atmosphere. Share how you'd highlight products and suggest items that align with the shopper’s interests.

Share a specific instance where collaboration among team members resulted in improved customer experiences or enhanced sales performance. Mention the importance of communication and support in achieving team objectives.

Discuss the importance of providing attentive and personalized service. Highlight how the ability to listen to customers, understand their needs, and exceed their expectations is crucial in cultivating loyalty and satisfaction.

Express your passion for fashion and mention ways you stay informed, such as following fashion influencers, reading industry magazines, or participating in H&M's brand training sessions. Share how this knowledge will help you better assist customers.

Talk about your aspirations within the fashion industry and how starting as a Sales Advisor at H&M aligns with your long-term goals. Mention your interest in developing skills in retail management or fashion merchandising.