Job details

Project Specialist

Pay Range $20.00/hr. - $25.00/hr. + Benefits

Join Our Team and Make a Difference!

At Freedom Forever, we offer an extensive benefits package, including:

Medical Insurance
Dental Insurance
Vision Care Insurance
401K
Medical Reimbursement Accounts (HSA & FSA)
Employee Assistance Program
Employee Discounts
$50k Life Insurance (100% covered by Freedom Forever)
Paid Time-Off

Are you ready to do work that truly makes a difference? Freedom Forever is on a mission to become the number one solar installation company in the nation, brightening states with our solar energy. We’re looking for driven and motivated individuals who thrive in a fast-paced, high-energy environment. Here at Freedom Forever, we are problem solvers, servant leaders, and disruptors! Proudly, we’ve ranked in the TOP 500 fastest-growing private companies in America by Inc. 500 for seven years in a row!

Position Summary: As a key member of our team, you’ll communicate with Freedom’s external Sales Representatives to solve complex design revisions, Scope of Work adjustment requests, pricing issues, and provide advanced-level support to the Sales Concierge Team.

Essential Job Duties and Responsibilities:

Manage assigned queues and document project findings and resolutions per established SOPs.
Review Scope of Work for Residential Solar Projects.
Triage projects, create practical solutions, initiate proper action, and follow through.
Build rapport with sales managers, sales administrators, and sales representatives to improve realization rates.
Demonstrate understanding of the Aurora design platform to initiate design changes.
Comprehend complex design requirements and understand necessary equipment changes.
Properly escalate design and SOW issues to the appropriate internal teams for resolution.
Answer and action a variety of process and project-specific questions.
Become familiar with project requirements based on region, utilities, AHJs, and finance partners.
Become proficient in LIGHTSPEED, Freedom’s custom-built CRM.
Participate in team meetings, discussions, and other activities to support the team and improve operations.
Perform other duties as assigned.

Qualification Requirements:

Education & Certifications: High School Graduate or GED.

Schedule Requirement: Must be open to working Saturday and Sunday.

Experience:

1+ years of solar sales support experience preferred; 1+ years of customer service experience required.

Knowledge, Skills & Abilities:

Ability to work a rotating schedule, including early mornings, late evenings, holidays, Saturdays, and Sundays.
Proficiency with computers and communication equipment (phone, instant messaging, video conferencing, email, etc.).
Clear and concise communication skills, both verbal and written.
Focus on operational excellence and perseverance in high-stress environments.
Maintain professionalism when dealing with difficult situations.
Follow written and verbal directions, policies, and procedures.
Ability to work with frequent interruptions.
Develop and maintain effective working relationships.
Basic clerical and typing skills (minimum 35 words per minute).
Excellent customer service, attention to detail, and problem-solving skills.
Demonstrates urgency and ability to meet deadlines.
Highly organized and able to multitask on several projects simultaneously.
Strong client-facing and teamwork skills.

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Freedom Forever Glassdoor Company Review

3.5