Job details

SOW Specialist

POSITION SUMMARY:

The primary responsibility of this role is to communicate with Freedom’s external Sales Representatives to solve for complicated design revisions, Scope of Work adjustment requests, pricing issues, and generally provide advanced level support to the Sales Concierge Team.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Work assigned queues and document project findings and resolutions per established SOP’s
Review Scope of Work for residential solar projects
Triage projects, create practical solutions, initiate proper action and follow through
Build rapport with sales managers, sales administrators and sales representatives to improve realization rates

Demonstrate basic to advanced understanding of Aurora design platform
Comprehend complicated design requirements and understand necessary equipment changes based on those requirements
Properly escalate design and SOW issues to the appropriate internal teams for resolution
Learn to answer and action a variety of process and project-specific questions
Become familiar with project requirements based on region, utilities, AHJ’s, and finance partners
Become proficient in LIGHTSPEED, Freedom’s custom built CRM

Participate in team meetings, discussions and other activities as required in order to support the team and improve the quality of the operation

Perform other duties as assigned

QUALIFICATION REQUIREMENTS:

Education & Certifications:

High School Graduate or GED

Experience:

1+ years of solar sales support experience preferred
1+ years of customer service experience required

Knowledge, Skills & Abilities:

Ability to work a rotating schedule- including early mornings, late evenings, holidays, Saturdays and Sundays are required
Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)
Ability to communicate clearly and concisely in a professional and effective manner, both verbally and written
A perpetual focus on operational excellence and ability to persevere in an occasionally high stress environment
Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations
Follow written and verbal directions, policies, and procedures
Ability to work with frequent interruptions
Develop and maintain cooperative, effective working relationships with others
Basic clerical and typing skills
Ability to multitask
Computer literate and typing skills of at least 35 words per minute
Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environment
Demonstrates a sense of urgency and ability to meet deadlines
Must be highly organized and able to multitask on several projects at a time

Strong client-facing and teamwork skills

Special Skills & Training:

PHYSICAL DEMANDS AND ABILITIES

Regularly spend long hours sitting and using office equipment and computers
Regularly move from sitting to standing positions effortlessly
Regularly spend long hours in intense concentration reviewing and entering financial information into a computer
Regularly use hands and fingers to handle, control or feel objects
Regularly see details of objects that are less than a few feet away
Regularly speak clearly so listeners can understand
Regularly understand the speech of another person
Frequently work on projects that require deadlines
Frequently bend to file and maintain files
Occasionally lift 5-10 pounds

High Priority

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Freedom Forever Glassdoor Company Review

3.5