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Job details

Customer Experience Associate (apply if customer obsessed)

Fresh Prints is a rapidly growing collegiate apparel brand, seeking a Customer Experience Associate who is passionate about providing excellent customer service. The ideal candidate should be patient, communicative, and have a customer-centric mindset.

Skills

  • 1-5 years of customer service experience
  • Experience with help desk software
  • Neutral accent
  • Good problem-solving skills

Responsibilities

  • Field inbound customer emails, calls, texts, and chats
  • Communicate with clients, answer questions, resolve issues, and update records
  • Coordinate with internal teams and clients to resolve order issues
  • Qualify leads and assign them to the sales team
  • Convert leads into orders for clients assigned to the CX team
  • Identify new ways to improve customer experience

Benefits

  • Competitive monthly salary
  • Monthly night shift allowance
  • Opportunity to learn rapidly
  • Supportive and ambitious team culture
To read the complete job description, please click on the ‘Apply’ button
Fresh Prints Glassdoor Company Review
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CEO of Fresh Prints
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Josh Arbit
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Fresh Prints is run by students for students. Our success is based on our ability to understand the college market better than internet competitors and local small businesses while providing lower prices and more reliable, personalized service. We...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$24,000/yr - $30,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 11, 2024

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