Job details

Customer Experience Associate (apply if customer obsessed)

Fresh Prints is a rapidly growing collegiate apparel brand, seeking a Customer Experience Associate who is passionate about providing excellent customer service. The ideal candidate should be patient, communicative, and have a customer-centric mindset.

Skills

1-5 years of customer service experience
Experience with help desk software
Neutral accent
Good problem-solving skills

Responsibilities

Field inbound customer emails, calls, texts, and chats
Communicate with clients, answer questions, resolve issues, and update records
Coordinate with internal teams and clients to resolve order issues
Qualify leads and assign them to the sales team
Convert leads into orders for clients assigned to the CX team
Identify new ways to improve customer experience

Benefits

Competitive monthly salary
Monthly night shift allowance
Opportunity to learn rapidly
Supportive and ambitious team culture

To read the complete job description, please click on the ‘Apply’ button

Fresh Prints Glassdoor Company Review

4.3

Fresh Prints DE&I Review

4.2

CEO of Fresh Prints

Josh Arbit

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By Fresh Prints

Fresh Prints is run by students for students. Our success is based on our ability to understand the college market better than internet competitors and local small businesses while providing lower prices and more reliable, personalized service. We...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE