Job details

Customer Service Representative

Frontier is a subsidiary of Fresh Prints, focusing on building cross-functional teams abroad. They are seeking a Customer Service Representative to provide support for a fintech platform, Nickel.

Skills

Customer service experience
Strong written communication
Problem-solving abilities
CRM tools usage
Time management skills

Responsibilities

Manage inbound customer questions and support tickets via email, chat, and phone.
Guide new customers through the onboarding process.
Own and maintain the Nickel Help Center.
Monitor support interactions and address common questions/issues.
Track and report on key customer support metrics.

Education

High school diploma or equivalent

Benefits

Collaborative team culture
Opportunity for growth
Competitive compensation

To read the complete job description, please click on the ‘Apply’ button

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Fresh Prints is run by students for students. Our success is based on our ability to understand the college market better than internet competitors and local small businesses while providing lower prices and more reliable, personalized service. We...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE