Job details

Operations Coordinator

TVP NYC supports non-profit organizations with merchandise, branding, and e-commerce solutions. We seek a Customer Service/Operations Associate to ensure smooth operations.

Skills

Excellent communication skills
Strong customer service mindset
Ability to multitask
Experience with e-commerce tools
Research and problem-solving skills
Proficiency in Google Sheets/Microsoft Excel
Emotional resilience
Organizational skills
Adaptability to new systems
Team player

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues.
Manage customer communications via email and chat.
Collaborate with the operations team for seamless order fulfillment.
Assist with e-commerce tools like Shopify.
Conduct research to solve challenges.
Maintain organized records of customer interactions.
Work within Google Sheets and Microsoft Excel for tracking.
Handle difficult customers professionally.
Prioritize tasks in a fast-paced environment.
Update internal systems like Asana and Front.

Benefits

Competitive salary
Potential for full-time conversion
Opportunity to work with a talented team

To read the complete job description, please click on the ‘Apply’ button

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By Fresh Prints

Fresh Prints is run by students for students. Our success is based on our ability to understand the college market better than internet competitors and local small businesses while providing lower prices and more reliable, personalized service. We...

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FUNDING

Private

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE