Product Manager - Sales Domain (POS)

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. 

The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans,  we are looking for an exceptional Senior Product Manager to come and join our global business.

Reporting directly into the Head of Product, and working collaboratively with engineers, designers, data analysts, and marketeers in an innovative environment, you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

• Conducting market and user research to become the in-house expert on trends and best practices in sales workflows and point-of-sale (POS) systems.
• Developing a comprehensive, innovative product strategy for the 'Sales' domain, aligning it with Fresha's business objectives and partner needs.
• Driving the product roadmap, prioritising features across sales-related functionalities such as memberships, taxes, client invoicing, checkout flows, payment milestones, refunds, and discounts.
• Leading end-to-end product development for your domain, from ideation to launch, ensuring timely delivery and exceptional quality.
• Collaborating closely with engineering, design, marketing, and operations to define product requirements and specifications, with a particular focus on optimising the checkout flow, managing sales activity and lifecycle, compliance with POS local regulations, and enhancing features like memberships, client invoicing, and payment flexibility.
• Partnering with internal stakeholders, including executives and cross-functional teams, to align product strategies with Fresha’s overarching goals.
• Monitoring and optimising key performance metrics such as sales efficiency, user satisfaction, and revenue impact.
• Communicating the product vision, roadmap, and results to stakeholders, fostering transparency and building strong relationships across teams.

• Experience: 5+ years of product management experience, preferably in a scale-up B2B SaaS company within fintech, POS systems, or related industries.
• Data-Driven: Strong analytical skills, with the ability to leverage data and insights to shape product strategies and roadmap decisions.
• Communication: Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders.
• Customer-Centric: Passion for understanding customer needs and delivering seamless, intuitive user experiences.
• Entrepreneurial: Ability to thrive in a fast-paced, dynamic scaleup environment with a hands-on approach to problem-solving.
• Team Player: Comfortable rolling up your sleeves to assist teams and solve challenges collaboratively.
• Domain Expertise: Proven track record of leading and delivering complex software products and features in sales or checkout workflows, including areas like taxes, client invoicing, or POS compliance.
• Agile Practitioner: Experience working in an agile development environment with iterative and customer-focused methodologies.

• Screening Call: A 30-minute video call with a member of the Talent Team.
• First Stage: A 45–60-minute video call with the Hiring Manager to discuss your experience and the role in detail.
• Second Stage: A 90-minute in-person presentation with the Hiring Team to showcase your skills and approach to problem-solving.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.