VP of Engineering

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. 

The company is headquartered in London, United Kingdom, with global offices located in New York City, Vancouver, Sydney, Dubai, Riyadh, Amsterdam, Warsaw and Pristina.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role Overview

Fresha is seeking a VP of Engineering Operations and Delivery who will oversee the operational efficiency and successful delivery of engineering projects across the company. The scope of the position is focused on ensuring timely and high-quality delivery of engineering, streamlining processes, and enhancing team performance. You will be expected to drive operational excellence and delivery, aligning engineering goals with business objectives. You will collaborate closely with product, design, and customer success teams to ensure seamless project execution and delivery.

At Fresha, we focus on outcomes not outputs. We believe that operational efficiency and effective delivery are key to driving innovation and growth. The role reports directly to the CTO and involves managing multiple engineering teams with an opportunity to expand based on strategic business needs.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact!

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week, with the flexibility to work remotely one day each week. Our London HQ: Wework, 10 York Rd, London, SE1 7ND

• Project Management - Oversee and drive the delivery of engineering projects, ensuring they meet quality standards and deadlines.
• Operational Strategy Development - Develop and implement operational strategies to improve engineering efficiency and productivity.
• Strategic Alignment - Align engineering objectives with business goals and drive the team to achieve them.
• Cross-Functional Collaboration - Collaborate with cross-functional teams including product, design, and customer success to ensure seamless project execution.
• Team Management & Mentorship - Manage and mentor engineering teams, fostering a culture of continuous improvement and high performance.
• KPI Monitoring - Establish and monitor KPIs to measure the effectiveness of engineering operations and delivery.
• Project Management Best Practices -Implement best practices in project management, including agile methodologies, to ensure efficient workflow.
• Resource Optimisation and Budget Management - Optimize resource allocation and manage engineering budgets effectively.
• Innovation in Processes - Drive innovation in processes and tools to enhance operational efficiency.
• Stakeholder Communication - Communicate progress, challenges, and solutions to senior leadership and stakeholders.
• Compliance and Regulatory Standards - Ensure compliance with industry standards and regulatory requirements

• Project Delivery Expertise - Extensive experience in engineering operations and project delivery, with a track record of successful project management.
• Team Scaling - Proven experience in managing and scaling engineering teams.
• Agile Methodologies - Strong understanding of agile methodologies and project management tools.
• Leadership - Excellent leadership and people management skills.
• Analytical Skills - Strong analytical and problem-solving abilities.
• Strategic Alignment - Ability to align engineering initiatives with business goals and drive strategic objectives.
• Budgeting & Resource Management - Experience in budgeting and resource management.
• Communication Skills - Excellent communication and collaboration skills.
• Software Development Lifecycle - Strong understanding of software development lifecycle and best practices.

• Screening Interview (1h)
• In-Depth Interview (1-2 hours)
• Case Study Presentation (1-2 hours)

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.