Account Executive - Mid-Market - job 2 of 5

As an Account Executive - Mid-Market at Freshworks, your primary responsibilities involve developing tailored sales strategies for mid-market customers, nurturing relationships with buying teams, and managing moderate-length sales cycles. You're expected to identify and qualify prospects, engage with stakeholders, and deliver impactful ITSM solutions that enhance employee experience. Collaboration with cross-functional teams is key to ensure a seamless customer journey.

To apply for the Account Executive - Mid-Market position at Freshworks, candidates should have a minimum of 3 years of experience in SaaS or mid-market sales. A proven track record of achieving results in a customer-centric environment is essential, along with strong skills in negotiation, discovery, and virtual selling. Familiarity with Employee Experience platforms and a consultative approach are highly valued.

The compensation package for the Account Executive - Mid-Market at Freshworks includes a competitive base salary ranging from $92,700 to $133,000, along with variable compensation based on performance. This structure is designed to reward high achievers and ensure that your efforts in driving sales growth are recognized and compensated effectively.

Freshworks fosters a vibrant, diverse, and inclusive culture for all employees, including those in the Account Executive - Mid-Market role. The company values fresh perspectives and encourages collaboration, innovation, and personal growth, ensuring that everyone can find their true potential and passion within the workplace.

Yes, the Account Executive - Mid-Market role at Freshworks is a hybrid position that requires in-office presence three days a week, specifically from Tuesday to Thursday. This allows for essential face-to-face collaboration while also providing flexibility to work from home.

When building client relationships, I focus on understanding their needs and goals. By employing a consultative approach and active listening, I aim to establish trust and deliver tailored solutions that meet their expectations, ensuring a positive experience with Freshworks.

I prioritize regular check-ins with potential clients and use automated tools to track engagements. I break my pipeline into stages and focus on nurturing high-potential leads, ensuring I have a balanced approach towards closing deals while providing value to each prospect.

I embrace objections as opportunities to better understand the clients' concerns. I listen actively to their reservations and respond with empathy, providing data-driven insights to address their fears and ultimately guiding them toward a positive decision.

I have over three years of experience in selling SaaS solutions focused on employee engagement and onboarding. My deep understanding of the features and benefits helps me clearly articulate value propositions, enabling clients to see how our solutions can meet their specific needs.

A successful deal I closed involved identifying a company's pain points during the onboarding process. By tailoring our Employee Experience solutions to address these challenges, collaborating closely with internal teams for support, and actively engaging the decision-makers, I was able to secure the deal while establishing a long-term relationship.

I stay motivated by setting personal goals and celebrating small wins along the way. I thrive on competition but also foster collaboration with my peers, sharing best practices and feedback to develop strategies that enhance our overall sales performance at Freshworks.

I leverage a mix of CRM systems, video conferencing tools, and social media platforms for prospecting and virtual selling. These tools enable me to connect with prospects effectively, track interactions, and schedule follow-ups, ensuring I maintain strong engagement throughout the sales process.

I track metrics such as monthly sales quotas, customer acquisition costs, conversion rates, and client retention rates. Monitoring these figures helps me gauge my performance, identify areas for improvement, and adjust my strategies accordingly to meet the goals at Freshworks.

I analyze the unique characteristics and pain points of each client segment. By tailoring my messaging to align with their specific needs and offering relevant solutions, I ensure that my sales approach resonates with each group, creating a more effective engagement process.

I admire Freshworks’ commitment to providing uncomplicated solutions that genuinely enhance the customer and employee experience. Being part of an organization that values diversity and innovation aligns with my personal values, and I am excited about the opportunity to contribute to its growth as an Account Executive.