Front Desk Administrator

The New England School of Acupuncture seeks a part-time 20-hour a week Front Desk Administrator to oversees and coordinates routine administrative support for the NESA Treatment Center.

Treatment Center Patient Management (80%)

• Schedules patient appointments in accordance with Treatment Center policies
• Checks in arriving patients with a high level of customer service
• Responds to patient inquiries in a timely fashion
• Maintains Treatment Center patient files and records in accordance with HIPAA
• scan, fax and photocopy documents
• Manages patient recall system in accordance with Treatment Center policies
• Reconciles patient accounts and collect payments
• Interacts with clinical faculty and interns and respond to inquiries
• Prepares statements for business office, maintains cash box and makes weekly deposits

Administration of Treatment Center (20%)

• Provides timely utilization reports as requested
• Maintains a clean, orderly and inviting appearance of the sales and stock areas
• Reconciles daily cash receipts
• In coordination with the Front Desk Administrator and Director of Clinical Education hires, trains, and supervises student workers in the Treatment Center
• Contributes to sustaining and enhancing an inclusive working and learning environment

Required:

• Associate’s degree
• Minimum of three years of experience in medical office or clinic
• Excellent communication, time management, interpersonal and organizational skills
• Working knowledge of the operations and administration of a medical facility
• Knowledge of and experience with practice management software or equivalent
• Proficiency with MS Office
• Understanding of patient care protocols, procedures, regulations and standards of care
• Ability to set priorities and maintain confidential information
• Demonstrated ability to work independently and as part of a team
• Ability to effectively manage multiple ongoing projects, meet deadlines and remain calm and adaptable in stressful situations

Preferred:

• Familiarity and fiscal management principles and procedures

Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.

About Us

Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world’s top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health- and life-sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical Area, downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our strategic priorities of collaboration, inclusion, success, sustainability, planning, and support.

We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while advancing the MCPHS strategic plan.

MCPHS is an equal opportunity employer that celebrates a diverse community. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled