Job details

Front Desk Agent - job 2 of 2

Come join our fun, vibrant and busy hotel team. We offer great benefits, flex schedules and awesome Aloft perks!

POSITION:

This position is responsible for anticipating guest needs for the afternoon shift, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
Safety/Risk Management: Maintains a clean and safe work area in compliance with brand, local, state and federal regulations. Follows all HCW and Brand procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

REQUIRED SKILLS AND EXPERIENCE

Education: High school diploma or GED required.

Experience/Knowledge/Skills/Abilities: 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Physical: Ability to lift, push and pull up to 75 pounds on an occasional basis.

Job Type: Full-time

Jobe Hours: 4pm-12pm

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits: