Front Desk Host - Dollywood's DreamMore Resort & Spa - Full Time Seasonal

Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!

The purpose of the Front Desk Host is to assist Resort guests with any needs or questions that arise during check-in and check-out while providing a personalized and excellent customer service. Efficient and courteous operation of all front desk duties and responsibilities, adhere to company policy and procedures.

Summary of Major Duties & Responsibilities

• Welcome guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay.
• Enters data into computer, including some minor accounting functions.
• Registers guests in and out of the conference center.
• Establishes and secures proper guest credit. Handles any billing questions and inquiries.
• Solves guest-related problems within scope of authority.
• Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly.
• Makes hospitality calls for new arrivals nightly.
• Performs all accounting duties including posting charges, account settlements, and shift closing.
• Maintains the front lobby area, ensuring cleanliness at all times.
• Coordinates guest recreation as needed. Assists Conference Planning staff as needed.
• Maintains accurate daily event information.
• Maintains daily posting of event sheet.
• Maintains supply of informational brochures, flyers, and maps.
• Maintains current knowledge of events in the area, points of interest, and services in the area.
• Comprehensive knowledge the park hours and special events.

Management reserves the right to change and/or add to these duties at any time.

Personality/Attitude Requirements

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must have excellent communication skills.
• Must have excellent customer service skills.
• Must be able to remain calm and courteous during times of high volume.

Essential Functions Necessary To Perform Job Duties

• Able to display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to tolerate temperatures of 0 to 110 degrees.
• Able to work outdoors.
• Able to interpret or extract information and/or perform arithmetic functions.
• Able to lift at least 25 pounds.
• Excellent customer service skills.

• Basic computer knowledge and usage preferred.
• At least six (6) months directly related front desk experience required.
• Previous experience in a hospitality environment strongly preferred.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be able to successfully pass a background check and drug screen.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.