Front Desk Representative - job 2 of 3

***Bilingual Speakers Preferred***

Hiring Immediately: Front Desk Representative (Mornings, Evenings, and Weekends)
Paid training, set shifts, no late nights!

SERIOUS APPLICANTS ONLY - We're looking for responsible, consistent applicants looking to provide WOW Customer Service to our members. Please do not apply if you're unable to maintain a consistent schedule of at least 3 shifts per week (including 1 weekend day).

Are you looking for a great job where the work is actually fun? Do you want to work somewhere you can make a difference every single day? We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and believe in rewarding hard work!

Job Benefits:

• Paid training (includes all safety certifications)
• Flexible hours & Competitive hourly pay - earn up to $20/hour based upon weekly hour commitment
• Free group swim lessons for your family members (after 3 months of employment)
• Advancement opportunities exist for the right candidate - leadership roles available for anyone willing to "dive in"

Position Requirements:

• High energy – you believe work should be fun!
• Service mindset - you take pride in making sure our members are taken care of!
• Able to take initiative and have great organizational skills!
• Excellent communication and able to develop relationships with our members!
• Passionate about working with children of all ages and ability levels!

Duties and Responsibilities:

• Answers telephones, responds to inquiries, takes messages, and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Provides excellent facility tours and explanation of the program.
• Resolves members concerns/complaints using a professional approach.
• Greets parents and students as they check in for lessons..
• Maintains cleanliness of the front desk area, changing areas, restrooms and observation area throughout the shift.
• Handles email correspondence in a timely and professional manner.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Helps prepare all documentation and reports for pool staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience:

• High school diploma or GED required. Some college preferred.
• Two years previous customer service and/or administrative office experience required.
• Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses:

• Willing to obtain/maintain current CPR/AED and First Aid certifications within 60 days of hire.
• If you are not yet certified, we offer classes at our location (paid training)!

Available Shifts:

• Weekday Mornings: 9am - 2:30pm
• Weekday Evenings: 2:30 - 8pm
• Weekends: 8:30am - 3:30pm

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School - Gaithersburg is an Equal Opportunity Employer.

KEYWORDS: front desk, office, administration, receptionist, office, hiring immediately, full time, member enrollment, customer service, childcare, ymca, camp counselor, children, teacher, coach, fitness, exercise, part time, after school job, mornings, afternoons fun, sports

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.