Front Desk Support Specialist - job 1 of 2

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Job Details:

Responsibilities:

The candidate in this position acts as a medical secretary/receptionist for the front desk at a multi-specialty practice. Handles check in and check out of patients, collect payments and post charges/payments. Responsible for appointment scheduling, rescheduling, and cancellations. Responsible for appointment reminders, accurate data entry of all patient information, entering information into the EMR, updating of demographics, updating of pertinent information, scanning and copying records as required. This individual is responsible for handling multiple phone calls and creating a professional and welcoming environment for the Mercer Medicine Jekyll Island rural clinic.

Qualifications:

A high school diploma or GED is required, along with one year of healthcare office experience to include hands on computer knowledge of electronic medical records, preferably EMD and/or EClinical Works. The successful candidate must be able to provide excellent customer service with a professional, yet friendly, disposition. Must be flexible and adapt to change well. The ability to maintain composure and the awareness of when to seek help from supervisors are essential.

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Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.