Sales Manager - AE New Business

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

About the Role:  As a new business Sales Manager you will lead and develop a team of SB/Mid-Market Account Executives within a fast-paced environment. Your leadership will have a direct impact on the growth of the new business team,  the development of your team, and Front’s success. This role will require strategy, urgency, and the ability to drive a team to exceeding revenue targets.  

This role will be based in our Chicago office and will require coming onsite 3 days a week.

What You Will Do:

• Hire, train and develop an accomplished team of full cycle small business and/or mid-market Account Executives

• Develop and coach the sales, product, and industry skills of each team member

• Drive outbound pipeline across your team through KPI management and rigor

• Assist your team throughout their sales cycles to help them land new business ranging from tactical to highly complex/multi-stakeholder

• Regularly report on both team and individual results and forecast your business with accuracy on a monthly/quarterly basis

• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

• Collaborate with peers and cross functionally to drive cohesive processes and ensure alignment

• Experience leveraging a CRM (Salesforce) to manage your business and pipeline
  

What You Will Need:

• This role is based in Chicago (hybrid) candidates must be in Chicago 

• 2+ years of experience building and managing a high performing SaaS sales teams

• Successful track record of 100%+ of quota achievement as both a manager and as an individual contributor

• Experienced selling to Enterprise level accounts as an individual contributor or manager

• Experience driving outbound pipeline and closing business of outbound origin

• Previous experience recruiting, retaining, and developing sellers

• Experience managing and improving full cycle account executive KPIs

• High level of business acumen and understanding of how revenue leaders think

• Previous experience selling into Customer Support is preferred but not required