Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We are looking for an experienced full stack engineer to join the team responsible for the platform and APIs that power over 100 partner integrations, thousands of custom workflows, and millions of API requests per day. By enabling customers to take advantage of backend automation and build bespoke UIs within Front, your work will be the foundation of Front’s mission to empower businesses to provide tailor-made service at scale.
As a member of the Developer Platform team, you’ll be responsible for building the next generation of integrations for our partner developers and customers. This includes ownership of Front Platform, which allows customers to create and manage their applications directly in Front. We build the systems behind the Core API, plugin SDK, and application lifecycle framework. More recently, we have focused on no-code solutions which help customers bring in third party data to power their workflows within Front.
What will you be doing?
Design, develop, and maintain the systems behind Front’s public API, application framework, and plugin SDK
Drive discussions around Front’s integrations strategy
Design, build, and own developer-friendly frameworks and documentation
Collaborate closely with product managers, product designers and other engineers to conceptualize, build and test new product features
What skills and experience do you need?
Product mindset: committed to building the best user and developer experience
Industry experience building fast, reliable, real-time web-based applications
Experience working with or building APIs
Fluency in a dynamic language like Javascript, Python, Ruby, or similar
Strong track record of owning and delivering projects of significant complexity and high level of ambiguity
Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
Full professional English proficiency
Bonus:
Experience working with complex data models and distributed systems at scale.
Experience with TypeScript and React.js.
Experience with API design
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
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Are you a Senior Full Stack Engineer looking for an exciting opportunity to make a real impact? Join Front, the modern customer service platform taking the industry by storm! Based in the vibrant heart of San Francisco, you'll be at the forefront of our mission, empowering businesses to deliver exceptional customer service on a massive scale. As a vital member of our Developer Platform team, you will have the chance to design, develop, and maintain the systems behind our public API and plugin SDK, influencing how over 8,500 businesses integrate and automate their customer interactions. Your expertise will help craft the next generation of integrations, ensuring that our partners and customers can easily leverage the power of Front. You’ll collaborate closely with product managers and designers to bring innovative ideas to life, driving discussions around our integrations strategy and documenting developer-friendly frameworks that enhance the user experience. Your experience in building real-time web applications and your fluency in languages like JavaScript or Python will be key in delivering high-quality results. At Front, we value a product mindset, thrive in a fast-paced environment, and are dedicated to creating solutions that make a difference. If you are passionate about working on complex systems and want to contribute to our exciting growth journey, Front is the place for you!
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